RN Operations Support Specialist Behavioral Health

Banner Health Corporate • Tucson, AZ

2d • Onsite

About The Position

Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you. Banner University Medical Center - South Campus Behavioral Health Units house the only Level 1 Academic Medical Center in Tucson meeting the needs of the SMI population. The Behavioral Health Pavilion is also the largest inpatient psychiatric service in Southern Arizona. Our team provides patients with a safe, supportive environment that fosters healing and facilitates a return to the highest possible level of independence. Other services include; crisis stabilization, psychiatric assessments, 24-hours psychiatric & nursing care, expressive arts therapy, group therapy, family support therapy, medication management, and a separate behavioral health unit within the Emergency Department. You can become an integral member of our patient's team, along with psychiatric doctors, NPs, pharmacists, Registered Nurses, and security officers. East Unit: This unit works with our highest acuity level of involuntary behavioral health patients. They do have 24/7 security on the unit as well. West Unit: This unit is a hybrid of geriatric psych patients requiring full medical care along with voluntary and involuntary patients with severe behavioral health needs. Geri Psych Unit: This unit will assist with our geriatric patient population who often have high acuity medical needs on top of their behavioral health needs. & Banner University Medical Center - South Emergency Department- ED: This ED Unit is separate from behavioral health and has 55 beds and is a Level 3 Trauma Unit. As a Banner University Medical Center - South Campus Behavioral Health & Emergency Department (ROSS) - RN Operations Support Specialist you will cover Behavioral Health Units and the ED and work to do onboarding and scheduling for our new team members, alongside our leadership team. A (ROSS) RN Operations Support Specialist supports nurse leadership by managing clinical education, onboarding new hires, and improving workflow efficiency. They function as a liaison between clinical disciplines, ensuring compliance with standards, conducting audits, and providing hands-on support for admissions, discharges, and staff training. Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life. Banner - University Medical Center South is a comprehensive academic medical center that includes an Emergency department, a state-designated trauma center and a Behavioral Health Pavilion. We are an Arizona Department of Health Services-accredited Cardiac Receiving Center and a Nurses Improving Care for Health system Elders-designated senior-friendly hospital. The hospital is staffed by physicians who are full-time faculty of the University of Arizona College of Medicine - Tucson and is managed by Banner Health under an operating agreement with Pima County. Our specialty services include inpatient and outpatient behavioral health, treatment and education for diabetes, innovative geriatrics care and comprehensive orthopedics. POSITION SUMMARY This position is responsible for supporting nurse leadership in the planning, development and execution of facility education for clinicians, supporting the on-boarding and orientation of newly hired registered nurses, career development and effective internal clinical communications. This role performs under the guidance and direction of the chief nursing officer or designee and serves as a liaison between all disciplines by effectively communicating, educating and problem solving. This position proactively supports the quality and continuity of services throughout the healthcare systems and assists in resolution of systems issues and enforces facility/unit/department policy/procedures and standards of care. This position coordinates oversight of quality, risk management, safety and nursing standards and is a role model and resource person for providing quality patient care and maintaining clinical competency within the facility/unit/department; collaborates with Clinical Education to coordinate and support the on-boarding and precepting of newly hired nurses (this includes supporting programs and communication within the facility); develops and coordinates system and facility initiatives to promote clinical career development and lateral nurse pathways and may lead and implement facility clinical initiatives. This position contributes to society through activities that lead to excellent patient outcomes through timely, effective, efficient, equitable, safe care; and actively participates in the improvement of national nursing quality indicators and outcomes, such activities may include participating in professional organizations.

Requirements

• Must possess knowledge of healthcare as normally obtained through the completion of a Associates degree.
• Must possess a current, valid RN license in state of practice, temporary RN license in state of practice, or compact RN licensure for current state of practice.
• BLS certification is required.
• Additional certification or continuing education may be required based on area of practice.
• Requires a minimum of one year experience in an acute care hospital setting.
• Minimal experience, typically gained through 0-2 years relevant experience.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral or BUMG, BUMCT in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.
• Employees working at BUMCS in a Behavioral Health clinical setting must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Nice To Haves

• Ideal candidate will be an RN with previous Behavioral Health background and/or education preferred, but not required.
• Will need strong communication and leadership, clinical mentoring and education (will also include holdiay and party planning as needed), conflict resolution and problem-solving, and proficiency in electronic medical records and auditing.
• Bachelors degree is nursing preferred.
• Additional related education and/or experience preferred.

Responsibilities

• Onboarding & Education: Coordinates preceptor programs, orients new nurses, and delivers training via huddles or "at the elbow" support.
• Operational Support: Acts as a resource to decompress unit workloads, assisting with patient flow and day-to-day operations.
• Quality Improvement: Audits unit performance, monitors compliance with policies (e.g., The Joint Commission), and leads clinical initiatives.
• Clinical Leadership: Mentors staff, supports nurse retention, and acts as a liaison between nursing, physicians, and ancillary departments.
• Performs standard assignments within own job functions. Expanding knowledge of fundamental theories, practices, procedures, and concepts within the job’s function.
• Identifies and solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using established procedures. Analyzes developments in the field for others.
• Responds to non-standard requests from internal and/or external customers; investigates with assistance from others, as needed. Interacts primarily with department peers, supervisor, internal customers, patients and physicians.
• Makes decisions within guidelines and policies that impact own priorities and allocation of time to meet deadlines. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
• Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

Benefits

• Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees