Behavioral Health Support Specialist

Healing Lodge of the Seven Nations • Spokane Valley, WA

19d • $22 - $34 • Onsite

About The Position

The Behavioral Health Support Specialist provides direct supervision and support to adolescents ages 13–18 in a residential treatment setting. The role actively monitors residents, builds trusting relationships, and uses trauma-informed, strengths-based approaches to meet individual needs. It supports residents through daily engagement, de-escalation, and crisis intervention while collaborating with clinical, PSSD, medical, and peer teams. The specialist maintains professional boundaries, models positive behavior, and documents interactions in accordance with HIPAA and 42 CFR Part 2.

HL7N is a residential treatment center for youth with co-occurring substance use and mental health disorders, offering outpatient behavioral health and on-site medical services. Its program is set on 55 acres and blends Indigenous teachings with evidence-based practices, grounded in traditional, cultural, and spiritual values. The organization is hiring for multiple shifts and on-call roles depending on organizational need.

The position typically takes place in an indoor, collaborative setting with moderate noise and frequent communication and teamwork. Occasional extended hours or weekend work may be required. Full-time employees working at least 30 hours per week are eligible for the benefits described in the posting.

Requirements

• High school diploma or GED and one year of related experience and/or training, or an equivalent combination of education and experience.
• Experience working with adolescents in residential, behavioral health, or related settings; experience with ages 13–18 is preferred.
• Must be at least 21 years old.
• Must pass a drug screen and criminal background check; THC/MJ use disqualifies applicants from employment at the Lodge.
• Must obtain CPR/First Aid certification within 90 days.
• Must have a current driver’s license and a good driving record.
• Must demonstrate proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and other relevant applications.
• Ability to maintain professional boundaries and model positive behavior.
• Experience with conflict resolution, crisis de-escalation, and supporting youth in challenging situations.
• Demonstrated emotional control, patience, and professionalism in high-stress situations.
• Ability to consistently follow policies, procedures, and program protocols.
• Ability to stand, walk, or sit for extended periods; bend, stoop, or crouch; lift or move up to 10 pounds; handle or feel objects and reach with arms; and communicate clearly in person and by phone.
• Specific vision abilities include close vision and the ability to adjust focus.

Responsibilities

• Provide direct supervision and active monitoring of adolescents ages 13–18, ensuring residents’ safety, well-being, and engagement.
• Observe resident interactions, behaviors, and emotional states, and respond promptly to support needs or potential safety concerns.
• Learn about each resident’s individual needs, triggers, and strengths to identify effective interventions and supports.
• Engage respectfully with adolescents using a trauma-informed and therapeutic approach, avoiding language or tone that may trigger residents.
• Facilitate conflict resolution, de-escalation, and crisis intervention to support a safe and therapeutic environment.
• Build helping relationships with residents to promote trust, engagement, and positive behavior.
• Model emotional control, appropriate boundaries, respect, and ethical behavior.
• Collaborate with clinical staff, PSSD, medical teams, and peers to support resident care, program consistency, and effective communication.
• Document and report resident progress, behaviors, conflicts, crisis events, and concerns accurately and promptly using a supportive, strengths-based lens.
• Maintain confidentiality in communications and documentation in accordance with HIPAA and 42 CFR Part 2.
• Identify and immediately report safety hazards, incidents, or environmental concerns to supervisors.
• Participate in discussions with clinical and wing supervisors, sharing observations and insights about effective interventions for individualized care.
• Promote a positive, trauma-informed, and culturally responsive environment for residents and peers.
• Communicate clearly, professionally, and respectfully with residents and staff.
• Follow organizational policies, procedures, and professional standards while supporting a safe and therapeutic milieu.
• Perform other duties as assigned to support resident care, program operations, and team collaboration.

Benefits

• For full-time employees working 30 or more hours per week, 100% of medical, dental, and vision insurance premiums are paid by HL7N starting the first of the month after 60 days of employment.
• Up to $6,000 annually in health reimbursement through a Navia Debit Card for eligible medical, dental, and vision expenses.
• Employer-paid $75,000 life insurance policy and disability benefits after 90 days for full-time employees.
• 22 days of annual paid time off, 12 paid holidays, and up to 8 sick days per year after the 90-day probationary period.
• Eligibility for a Wellness Week after one year of employment.
• Eligibility for a 403(b) Retirement Plan with up to a 6% employer contribution after 12 months, contingent on working at least 1,000 hours.
• Qualifies for the Public Service Loan Forgiveness (PSLF) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED