RN Office Based Telephone Triage | Full Time

Community Hospice & Palliative Care•Jacksonville, FL

4d•Onsite

About The Position

Under the direction of the Triage/on-call supervisor, the Telephone Triage RN responds to patient and/or care giver needs via the telephone. The RN prioritizes and responds to calls received, in a timely manner. S/he incorporates nursing skills and appropriate questions to accurately evaluate problems/needs and instruct the patient/care giver in accordance with the plan of care. Schedules vary based on position. This is an in-office position located at 4266 Sunbeam Road, Jacksonville FL. No work from home at this time.

Requirements

RN State of Florida Nursing license, current
Driver's license State of Florida, with a driving record acceptable to Community Hospice insurance carrier.
Any combination of education and experience that would provide required skills and knowledge for successful performance would be qualifying.
Principles and practices of nursing.

Nice To Haves

Acute care setting, oncology, home health setting, and/or hospice experience desired
Two years minimum preferred

Responsibilities

Actively receive and process incoming calls for all lines of healthcare businesses.
Incorporate nursing skills, communication skills, and emotional intelligence to effectively assess problems/needs.
Complete telephonic or virtual assessment of patient for effective symptom management.
Collaborate with patient, family/caregiver, and practitioner regarding goals of care and changes in treatment plan.
Provide information and education regarding disease progression and anticipated needs at end of life.
Provide instruction to the patient/care giver in accordance with the plan of care or changes in plan of care.
Provide appropriate emotional support during all conversations with patients/caregivers.
Conduct follow up and collaboration calls as needs arise or as requested by the team.
Provide change of status updates to supervisor (such as ER visit disposition or death) per protocol.
Call physician or APRN as necessary for change in plan of care.
Collaborate with supervisor or Interdisciplinary Group (IDG) team to determine appropriate discipline to respond to call and/or visit need.
Arrange for medications and supplies based on urgency, per policy.
Communicate with staff, physicians, community resources, and vendors providing accurate information regarding patient’s needs/problems.
Document all phone call encounters with patients/caregivers in the Electronic Medical Records system (EMR) in a timely manner per CHPC protocol.
Leave accurate and detailed report, per protocol, to IDG team members, after all calls including death calls, per protocol.
Promote agency image within the community; display courtesy, tact, and patience within the organization and during community interactions.
Demonstrate appropriate dress and grooming; maintain a good attendance record; notify agency of absences according to policy.
Use chain of command for problem solving; attend staff meetings on a regular basis.
Use supplies and equipment appropriately in a cost-effective manner.
Keep neat and legible written documentation.
Participate in agency quality assurance and comply with Compliance Program.
Other duties as assigned.