RN Navigator

Mohawk Valley Health System•City of Utica, NY

1d•$74,549 - $119,279

About The Position

The RN Nurse Navigator acts as the primary point of contact for patients and families, monitoring and coordinating care and providing education. The role offers individualized assistance to patients, families, and caregivers to help them overcome healthcare-system barriers and obtain timely access to quality health and psychosocial care from pre-diagnosis through all phases of the healthcare continuum. The navigator provides information and education about diagnoses, treatment options, resources, and appropriate clinical trials; coordinates appointments, care logistics, and communication among providers; and helps make care seamless, continuous, and comprehensive. The role assesses clinical, emotional, spiritual, psychosocial, financial, and other needs, helps address barriers to care, and refers patients to social workers as needed. The position maintains current knowledge of specialty-care practices and evidence-based guidelines, participates in multidisciplinary conferences, documents recommendations using standardized care protocols, and contributes to outcome tracking, data collection, and strategic planning. It also supports customer relationships and community educational events.

Requirements

At least 3 years of experience in the area of specialty.
Problem-solving, decision-making, and critical-thinking skills.
Attention to detail, organization, and strong follow-up skills.
Excellent leadership, written and verbal communication, and interpersonal skills.
Ability to work in a self-directed environment.
Excellent presentation skills.
Proficiency in Microsoft Office Suite and EHR.
Licensed RN in New York State.
BLS certification.

Nice To Haves

BSN.
Certification relevant to the specialty area and experience in the specialty area.

Responsibilities

Serve as a single point of contact for patients and their families.
Facilitate appointments for consultations and support services within established service standards.
Educate patients, families, and caregivers about diagnoses, treatment options, available resources, and appropriate clinical trials.
Maintain an in-depth knowledge base regarding evidence-based practices and best practices for the specialty patient population.
Coordinate care logistics and communication among providers.
Help make care seamless, continuous, and comprehensive.
Assess clinical, emotional, spiritual, psychosocial, financial, and other patient needs.
Help patients overcome barriers to care, such as transportation, childcare, and financial counseling needs.
Assess psychosocial needs and refer to a social worker as needed.
Keep current with trends and developments in specialty-care practices.
Coordinate or participate in multidisciplinary conferences, develop concise patient summaries, and document team recommendations using standardized care protocols and nationally recognized care guidelines.
Collaborate in collecting data and patient statistics, tracking outcomes, and supporting strategic planning.
Conduct outreach to establish and maintain positive working relationships with physicians, office staff, diagnostic staff, nurses, social services, and accrediting agencies.
Serve as a resource for community educational events, including health fairs, screenings, and symposiums.
Perform related duties as assigned.