RN MGR Service Coordination

UT Southwestern Medical Center • Dallas, TX

8d • Onsite

About The Position

This position collaborates with the clinical team, staff, and leaders to promote a patient-centric culture across the continuum of care at UT Southwestern (UTSW) aligning with the organization's mission and strategic objectives to provide a healthy environment for patients, visitors, and the community. It includes partnership with staff and leaders to achieve an integrated patient and community experience based on exceptional customer service.

Requirements

• Bachelor's Degree in nursing or appropriate field.
• 3 years of experience in healthcare leadership.
• Current Texas (or BNE Compact State) Registered Nurse (RN) license Upon Hire.

Nice To Haves

• Master's Degree

Responsibilities

• Supports positive relations between patients, families, clinical team, ambulatory services, and staff by promoting a patient-centric culture across the UTSW continuum of care.
• Creates innovative methods for enhancing the UTSW patient experience through recommending improvements, which incorporates the needs of all patient populations.
• Serves as a hospital liaison to the Patient Assistance Office (PAO), Risk Management, and Patient Liaison Services (PLS).
• Demonstrates the ability to interact with and advocate for patients, families, and visitors.
• Assists with planning and facilitating patient admissions and rounding on patients as assigned.
• Leads by example, role-modeling expected customer service behaviors and practices.
• Accesses patient medical records for review and investigational purposes.
• Demonstrates a high level of compassion, sensitivity, and professionalism when working with all patient and visitor populations.
• Assists with visitors, events, and tours scheduled at the University Hospital.
• Partners with unit and departmental leadership to respond to, coach staff, and resolve patient complaints.
• Works in collaboration with patient experience supporting committees, workgroups, and teams.
• Requires after hours and weekend coverage.
• Performs other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Manager