RN - Hospice Intake

Four Seasons, The Care You Trust•Flat Rock, NC

1d•Onsite

About The Position

The Hospice Intake RN is responsible for coordinating all aspects of the referral-to-admission process to ensure timely, patient-centered, and cost-effective hospice services can be delivered efficiently. In collaboration with the Care Access Team, Admission RNs, referral partners, providers, patients, and families, the Hospice Intake RN facilitates the transition of patients into hospice care. Responsibilities include obtaining and reviewing clinical information, coordinating provider orders, completing eligibility reviews, scheduling admissions, entering and maintaining accurate clinical information within the electronic medical record, coordinating medication review and pharmacy processes, including medication order entry as well as serving as a clinical resource throughout the admission process. The Hospice Intake RN prioritizes referrals based on patient needs and collaborates with interdisciplinary team members to ensure responsiveness, regulatory compliance, and exceptional service to patients and families.

Requirements

Knowledge of Federal, State and Local regulations and Medicare Conditions of Participation
Knowledge of HIPAA privacy rules and regulations
Knowledge of electronic medical records systems
Operating knowledge of Netsmart computer application
Computer proficiency in Microsoft Office
Excellent organizational skills
Excellent interpersonal skills
Excellent written and oral communication skills
Ability to work under pressure to meet deadlines
Ability to interact with various departments throughout the organization
Ability to work flexible weekday and weekend hours
Ability to plan, prioritize and coordinate multiple projects
High School Diploma/GED
RN Degree, BSN preferred.
Minimum of 2 years clinical experience
Minimum of 1 year hospice experience
Demonstrated superior customer service skills
Demonstrated skill/expertise in pain and symptom management
Demonstrated ability to effectively collaborate and facilitate the work of the interdisciplinary group
Demonstrated ability to execute an effective, supportive, and sensitive response to needs of patients and their families and to staff members
Valid North Carolina RN license
Valid driver’s license and proof of automobile insurance
Prolonged sitting, in excess of four hours per day
Ability to drive and/or transport self to and from work locations
Hand dexterity to include gripping, carrying, pushing & pulling
Fine finger movements to include writing & typing, frequently
Flexion/Extension of arms & wrists
Additional gross motor movements including bending, reaching, twisting, turning, crouching, squatting, & kneeling
Near & far visual acuity
Ability to hear, understand, & distinguish speech and other sounds

Nice To Haves

BSN preferred

Responsibilities

Practice within the scope of licenses, certification, or registration, where applicable, and as required by law and regulation
Obtain all necessary and required clinical information for all incoming referrals in coordination with the Care Access Team
Obtain and coordinate verbal orders from referral partners as needed
Contact families and schedule hospice admissions
Complete hospice eligibility reviews and medical criteria summaries, present findings to hospice physicians or advanced practice providers, and obtain admission approval as appropriate.
Coordinate provider face to face visits with the provider scheduler as required
Triage all informational calls and coordinate scheduled visits with applicable clinicians
Daily collaboration with Team Leaders and families to ensure timely start of care for all pending referrals
Perform other but similar duties, such as providing emergent on call patient needs coverage
Complete pre-admission screening to determine the correct FS service line
Coordinate and obtain consents as needed
Assist with Triage or other Care Access Tasks during lower referral volumes
Review referral documentation and enter medication profiles into the EMR to support hospice eligibility review, admission preparation, and continuity of care.
Collaborate with pharmacy providers, physicians, and Admission RNs to ensure timely medication review, coverage determination, and medication availability prior to admission whenever possible.
Perform clinical review of referrals, including diagnosis, medication profile, and supporting documentation, to facilitate efficient admission planning.
Review referrals for hospice appropriateness and identify clinical barriers, medication concerns, equipment needs, or other issues that may impact the admission process.
Practice safety and infection control methods
Participate in the coordination of the patient’s hospice care in accordance with professional standards of practice
Share in providing 24-hour, 7 day per week coverage to patient’s/families by participating in on-call rotation when needed, weekend and holiday coverage per department and agency requirements
Attend staff meetings and mandatory in-services as required
Participate in ongoing education and assumes the responsibility for updating professional skills and maintaining of licensure

Benefits

Competitive Salaries, Reviewed Annually
Annual Operational Performance Bonus Opportunities
$0 Employee Premiums on Medical Insurance
Annual $600 Well-Care Benefit Towards Self-Care, Childcare, Pet Care, or Elder Care
Medical & Dental Insurance Benefits First of the Month after Hire
403B Retirement Plan with Employer Match
Generous Paid Time Off Package- 20+ Days of PTO Per Year
Up to 6 Paid Holidays
Employer Paid STD, LTD, & Life Insurance
Employer Paid Teletherapy & Telemedicine Coverage
Health & Dependent Care Flexible Spending Accounts
A Robust Employee Wellness Program
Up to $3k in Tuition Reimbursement Each Year