RN Hospice Coordinator - West and South Region

Cleveland Clinic•Business Operations Center, WA

3d•Onsite

About The Position

Cleveland Clinic’s Business Operations Center supports Home Care and Hospice operations and administrative teams. The RN Hospice Coordinator works with the Center for Connected Care to help patients transition from the hospital to home or a facility. The role processes inpatient referrals, coordinates discharge plans and services, and supports continuity of care for patients and their families. This position provides coverage to hospitals in the west and south regions and involves travel to hospitals and community referral sources. The caregiver works three 10-hour shifts, 8:00 a.m. to 6:30 p.m., including every fourth weekend and two holidays per year (one winter and one summer). Responsibilities include assessing potential and newly admitted patients, coordinating care and symptom management, educating patients and families about hospice, and documenting care in the electronic medical record.

Requirements

Graduate from an accredited school of Professional Nursing.
Current state licensure as a Registered Nurse (RN).
One year of current clinic experience as an RN.
One year of experience in an acute medical/surgical or critical care setting.
Basic Life Support (BLS) certification through the American Heart Association (AHA) or American Red Cross.
Knowledge of JCAHO and Medicare standards and regulations.
Ability to work irregular or varying hours as needed.
Ability to travel to hospitals and community referral sources.

Nice To Haves

Bachelor of Science in Nursing (BSN).

Responsibilities

Coordinate services with internal and external referral sources as a member of the interdisciplinary team.
Process inpatient hospice referrals and coordinate continuity of care and discharge planning in contract facilities.
Educate potential customers about hospice care and ensure patients and families understand the hospice benefit.
Process inquiries for new internal and external referrals.
Coordinate transitions from hospital to community settings, including ordering medical supplies and durable medical equipment, communicating with the field team, and documenting in the electronic medical record.
Assess potential patients alongside the physician in accordance with hospice policies, procedures, and admission criteria.
Perform admission assessments for new admissions to contracted facilities and document them in the EMR within the specified timeframe.
Plan patient care with other disciplines to provide comfort and symptom management.
Perform daily assessments and coordinate the plan of care with inpatient staff for General Inpatients (GIP).
Assess patients for safety risks, abuse, and neglect.
Assess and document pain using the appropriate scale and manage patient pain.
Document changes in patient condition and the effectiveness and timeliness of care and interventions.
Evaluate, update, and revise care plans to support expected outcomes.
Understand the actions, usual dosages, indications, and side effects of medications administered.
Attend interdisciplinary meetings as assigned.