RN - Family Medicine Telephone Triage

Guthrie Enterprise•Binghamton, NY

1d•Onsite

About The Position

This Registered Nurse (RN) role focuses on telephone triage and patient/provider messaging, making up approximately 90% of the responsibilities. The RN will assess patient concerns, respond to calls and electronic messages, coordinate next steps, and collaborate closely with providers and the care team. The practice supports Family Medicine and Podiatry and is involved with Guthrie’s Family Medicine Residency Program, offering an opportunity to support and educate future providers. This role is suitable for newer RNs looking to develop assessment, triage, and clinical decision-making skills in a supported setting, or experienced nurses seeking a more predictable alternative to bedside care. New team members receive extensive training with Guthrie Clinical Educators followed by department-based training with a preceptor.

Requirements

Registered Nurse in the State of Practice.
BLS certification.
At least one year of experience preferred.
Must maintain BLS certification.
Proficiency in Information Technology, such as electronic health records, communication systems, computers, and equipment necessary to perform essential functions of the position.
Skilled to work with a wide range of staff as part of an interdisciplinary team, including physicians, nurses, and ancillary staff.
Ability to use independent, critical judgment in all aspects of patient care delivery.
Demonstrated interpersonal skills that convey a positive and supportive attitude.
Ability to effectively manage multiple responsibilities, urgent responses, and challenging situations.
Dependable, patient-centered, and comfortable managing a consistent volume of telephone calls and electronic messages.
Strong assessment skills, attention to detail, clear communication, and the ability to follow each patient concern through resolution are important in this role.

Nice To Haves

BSN in Nursing preferred.
Specialty Certification is preferred.
ACLS is unit dependent.

Responsibilities

Primarily support telephone triage and patient and provider messaging.
Assess patient concerns.
Respond to calls and electronic messages.
Coordinate next steps for patient care.
Work closely with providers and the care team.
Support and educate future providers within the Family Medicine Residency Program.
Assesses, diagnoses, plans, implements, and evaluates patients' care.
Develops, updates, and coordinates the patients' plan of care to achieve patient goals and to optimize outcomes and transitions across the continuum.
Monitors, records, and communicates patient condition as appropriate.
Performs and maintains the currency of essential competencies as required by a specific area of hire and population served.
Effectively advocates for ethical and holistic care by partnering in care planning to promote the autonomy, dignity, rights, values, and beliefs of those served.
Fosters a learning environment for patients/families, nursing, and other members of the healthcare team, including students.
Facilitates formal and informal learning for patients/families, nursing, other members of the healthcare team, and the community.
Accountable for safety, identifies and corrects problems, and integrates evidence and best practice into nursing care; uses data and evidence to improve patient outcomes.
Aligns patient safety, self-safety, and environmental safety as equally important for best outcomes.
Engages in ongoing professional development; practices at the top of license within the legal parameters of the Nurse Practice Act, the ANA Code of Ethics for Nurses, and specialty standards.
Promotes a culture of inquiry that explores, integrates, and disseminates research and evidence-based practice.
Demonstrates leadership as change agents using the collaborative leadership skills of advocacy, influence and innovation.
In partnering with colleagues appropriately delegates, coordinates care, and collaborates with others as equal members of the inter-professional care team to integrate nursing knowledge.
Models professional behaviors as a representative of the nursing profession.
Participates in the planning and presentation of educational programs.
May perform high level disinfection, based on departmental equipment.
Proficiency in Information Technology, such as electronic health records, communication systems, computers, and equipment necessary to perform essential functions of the position.
Skilled to work with a wide range of staff as part of an interdisciplinary team, including physicians, nurses, and ancillary staff.
Ability to use independent, critical judgment in all aspects of patient care delivery.
Demonstrated interpersonal skills that convey a positive and supportive attitude.
Ability to effectively manage multiple responsibilities, urgent responses, and challenging situations.

Benefits

Up to $25,000 Sign-On Bonus
Flexible day-shift scheduling
No weekends, holidays, or on-call requirements
Extremely limited overtime
Medical coverage effective the first day of the month following date of hire
Dental and vision options available
PTO accrued each pay period
Annual eight-hour floating holiday
403(b) Retirement Savings Plan with Guthrie matching 50% of caregiver contributions, up to a maximum employer match of 3% of salary
Tuition reimbursement eligibility following 90 days of employment
Extensive orientation with Guthrie Clinical Educators and an experienced department preceptor