RN, Day Visit (HPH Hospice)

Chapters Health•Wesley Chapel, FL

About The Position

The RN, Day Visit provides ad hoc support to hospice patients and families, establishing and maintaining positive relationships with team members, patients, families, and referral resources. The role provides and manages direct care that incorporates psychosocial, spiritual, cultural, physical, and biological needs, along with appropriate nursing intervention and follow-up. It also handles clinical inquiries about Chapters Health System services and explains those services to patients, families, and other relevant contacts. The RN gathers and accurately documents patient information, provides reassurance and comfort, coordinates or completes in-person visits when needed or requested, and communicates patient and family contacts to the Interdisciplinary Group (IDG). During emergencies, the RN may be required to report to a company-designated location before scheduled hours and remain overnight to maintain continuity of services. The position requires consent to drug and/or alcohol testing after a conditional offer and ongoing compliance with the Drug-Free Workplace Policy. Employees serving Florida affiliates are subject to background screening and ongoing eligibility verification through the Florida Care Provider Background Screening Clearinghouse.

Requirements

Current registered nurse (RN) license in the state where the employee will work.
At least one year of nursing experience.
Active BLS for healthcare professionals certification from the American Heart Association or Red Cross.
Previous experience working with an EMR/EHR system.
Ability to communicate effectively in English, verbally and in writing.
Excellent critical decision-making and problem-solving skills.
Excellent clinical and assessment skills.
Ability to use equipment with visual and auditory mechanisms.
Valid driver's license and automobile insurance in accordance with Company policy; the role is designated as Mobile Driver.
Excellent time management and prioritization skills to meet patient service standards and deadlines.
Ability to handle stressful situations professionally and calmly while providing exceptional customer service.
Strong patient service, information-seeking/probing, accurate knowledge-transfer, listening, understanding, and response skills.
Ability to navigate a fast-paced environment and use interpersonal skills to maximize patient visits.
Ability to work cooperatively in a team environment and exhibit urgency in daily work activities.
Computer skills, including proficiency with MS Office applications, online research, data entry, and system navigation.
Availability to work scheduled shifts accommodating extended hours of operation.
Ability to perform sedentary work with frequent interruptions.
Ability to manage the emotional stress of caring for terminally ill patients and their families.
Ability to perform the essential functions and physical requirements of the job, including lifting patients and/or equipment, bending, pushing/pulling, and kneeling, with or without reasonable accommodations.
Satisfactory completion of the competency requirements for the position.
Consent to drug and/or alcohol testing after a conditional offer and ongoing compliance with the Drug-Free Workplace Policy.
For employees performing services for Florida affiliates, eligibility for background screening through the Florida Care Provider Background Screening Clearinghouse after a conditional offer and ongoing eligibility verification.

Nice To Haves

Hospice or hospital nursing experience.
Bilingual Spanish skills.

Responsibilities

Provide and manage direct care to patients and families, incorporating psychosocial, spiritual, cultural, physical, and biological components, with appropriate nursing intervention and follow-up.
Handle clinical inquiries about Chapters Health System services in a timely, courteous, and effective manner.
Promote and clearly explain the benefits of Chapters Health System services to current and prospective patients, friends, family members, powers of attorney, care providers, physicians, nursing staff, nursing homes, assisted living facilities, hospital staff, and others as appropriate.
Gather necessary information and documentation to ensure patient information and data are complete, current, and accurate.
Accurately enter data into information tracking systems, including the electronic medical record (EMR).
Provide reassurance to patients and families and help them achieve desired comfort levels.
Coordinate or complete in-person visits when needed or requested.
Use appropriate support, expert resources, or personnel to resolve complex or difficult situations.
Document patient and family contact information in the EMR and communicate with the Interdisciplinary Group (IDG).
During emergencies, report to a company-designated location as required, potentially ahead of scheduled hours and with overnight stays, to ensure continuity of services.
Represent the Company professionally and comply with applicable regulations, Company policies, procedures, and standard practices.
Observe Company health, safety, and security practices; maintain confidentiality; and use resources in a fiscally responsible manner.
Participate in community and professional organizations, performance improvement, quality assessment and performance improvement activities as appropriate, and Company research and educational activities.
Maintain and improve professional knowledge, skills, electronic media skills, and expertise shared with coworkers.
Perform other duties as assigned.