RN Crisis Care Triage

Sedgwick

2d•$60,000 - $62,000•Remote

About The Position

Sedgwick is currently seeking Triage Nurses to join our Crisis Care team. This is a remote, part-time position (benefits eligible), offering 32 hours per week. The team operates 24/7, with the greatest staffing needs during afternoon, evening hours, overnight and weekends. As a nurse at Sedgwick, you can build a meaningful and rewarding career while advocating for patients in a nontraditional clinical setting. Apply your medical/clinical or rehabilitation knowledge and experience to assist in the management of complex medical conditions, treatment planning and recovery from illness or injury. Work in the best of both worlds - a rewarding career making an impact on the health and lives of others, and a remote work environment. Enjoy flexibility in your career path while advocating for the most effective and efficient medical treatment for injured employees in a non-traditional setting. Enable our Caring counts® mission supporting injured employees from some of the world’s best brands and organizations. Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service. Celebrate your career achievements and each other through professional development opportunities, continuing education credits, team building initiatives and more. Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.

Requirements

Active unrestricted RN license issued in a state or territory of the United States required.

Nice To Haves

Bachelor's degree in nursing (BSN) from an accredited college or university preferred.

Responsibilities

Provides professional and timely responses to incoming catastrophic referral calls from clients, applying all phases of the nursing process, i.e. assessment, planning, implementation, and evaluation when triaging calls.
Triages the catastrophic referral utilizing critical reasoning, the department triage log, and associated workflow; utilizes customer specific guidelines to obtain pertinent data.
Identifies life-threatening emergencies and recommends appropriate interventions.
Assigns appropriate Field Case Manager assignment and facilitates initial onsite hospital visit for the claim.
Maintains communication with the customer, Client Service Director, and Claims Examiner providing timely updates on changes in injured worker status and FCM estimated time of arrival.
Communicates phone advice in a calm manner, ensuring it is properly received and understood.
Ensures triage benchmarks are met, activity is professionally documented and enters incident data into computer system.
Educates the assigned FCM on Sedgwick benchmarks and customer specific guidelines.
Maintains ongoing communication with the client, Client Service Director, and Claims Examiner until the assigned Field Case Manager arrives onsite.
Adheres to quality assurance standards.