RN Coordinator - Neurology: Epilepsy Clinic

Advocate Health and Hospitals Corporation • Park Ridge, IL

2d • Onsite

About The Position

This role is for a Registered Nurse (RN) Coordinator in the Neurology: Epilepsy Clinic at Advocate Health. The position is full-time, working Monday-Friday, 40 hours per week, with flexible schedule options between 8:00 AM - 4:30 PM or 8:30 AM - 5:00 PM. No weekends or holidays are required. The RN Coordinator will participate in the delivery of quality clinical care, work closely with the healthcare team and physician to ensure patient care is consistent with established guidelines, and take a lead role in meeting clinical integration goals. Responsibilities include managing patient registries, performing clinical duties as needed, supporting a safe environment, ensuring staff compliance with policies and procedures, and leading/participating in site clinical integration activities. The role also involves patient satisfaction and operations, including maintaining a patient-centered environment, monitoring data, improving processes, managing patient flow, and ensuring adequate clinical staffing. Additionally, the RN Coordinator will support practice growth, manage inventory and supplies, work towards revenue and cost targets, and maximize team efficiency. The position also involves associate engagement, providing leadership, conducting staff meetings, offering performance feedback, orienting new associates, and ensuring staff maintain certifications and continuing education units. Physician/Provider engagement includes assisting in creating an efficient work environment, rounding with physicians, soliciting feedback, engaging them in process improvement, and assisting with patient care and safety issues. The role also requires staying updated on clinical standards, participating in meetings and committees, and performing other assigned duties.

Requirements

• Graduate from accredited school of nursing
• 5+ years of nursing experience
• Current RN Licensure in State of Illinois
• Current CPR certification
• Good communication skills.
• Proficient with keyboard and computers.
• Good time management and organizational skills.

Nice To Haves

• BSN preferred
• Leadership experience preferred
• Knowledge of OSHA, FMLA, ADA, DOT regulations, CDC guidelines, Workman’s Comp Laws if applicable

Responsibilities

• Participates in the delivery of quality clinical care.
• Works closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines and followed by the healthcare team.
• Takes a lead role with the clinical team to meet/exceed CI goals.
• Assists physicians and associates in managing patient registries.
• Performs clinical duties as determined by the needs of the practice site(s) or as assigned by his/her manager.
• Supports a safe environment for patients and associates through effective monitoring of staff compliance to established standards of care, policies and procedures and HIPAA compliance.
• Ensures associates are up to date with all safety training and certifications.
• Utilizes information to implement process changes and staff education.
• Leads and participates in site clinical integration activities
• Identifies, evaluates, and resolves potential safety problems, including equipment maintenance issues.
• Ensures monthly office inspection checklist and other required audits are conducted in a timely manner.
• Ensures AMG standing operating procedures are followed.
• Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required.
• Holds clinical staff accountable to AMG rooming standards.
• Ensures the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up.
• Demonstrates appropriate action and takes a lead role in emergency situations.
• Assures timely response to emergency calls by staff.
• Oversees approved site research activities.
• Ensures staff adherence to timely and accurate documentation of all patient care services by monitoring staff compliance within all AMG wide systems, and all regulatory standards to ensure standards are met and followed.
• Acts as a role model and champion for Culture of Safety.
• Works with the manager to resolve patient safety events in the reporting system.
• Promotes and educates staff on the reporting system to report all events and near miss events.
• Works with the manager to complete ACAs and RCAs when indicated.
• Collaborates with the manager/director and physician leadership to maintain an environment that is patient centered as evidenced by the availability of open access; including but not limited to the following: same day appointments, future appointments made, referrals made within the group, adherence to test result reporting guidelines, positive patient comments, and meeting/exceeding Key Result Area (KRA) goals.
• Supports manager in monitoring data on a monthly basis, reviews with clinical staff, and physicians and develops improvement plans in concert with the site leadership to meet/exceed established patient satisfaction targets.
• Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET, and MVP.
• Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction.
• Conducts frequent assessments of patient flow.
• Takes appropriate steps to reduce wait times and to keep patients informed of delays.
• Responsible for conveying a professional image in compliance with AMG clothing and grooming standards, and wears AMG provided identification tags.
• Follows through and takes ownership of patient complaints, and practices Service Recovery where identified.
• Fosters a pleasant and professional environment, in person and over the phone, utilizing prescribed scripting and telephone standards.
• Always ensures adequate clinical staffing by developing schedules, assignments and modifying as necessary.
• Assists in coordinating managed care issues and nursing updates.
• Evaluates service levels and operational procedures such as wait-times, message management and appointment availability.
• Engages staff in resolution of identified issues.
• Actively rounds on patients, associates and physicians and ensures that the team has the necessary resources and tools to be successful.
• Actively participates and/or leads team huddles.
• Supports initiatives that enhance practice growth as well as retention of existing patients under the direction of the manager and in collaboration with physician leadership.
• Maintains an effective process for inventory control and medication supply utilization.
• Proactively manages staff schedules to minimize use of overtime, temporary staff, and registry.
• Works in collaboration with practice site manager to achieve revenue and cost targets.
• Maximizes team efficiency by utilizing all team members
• Participates in activities which foster practice growth.
• Promotes same day access and is engaged in volume visit targets.
• Collaborates with the practice manager on Human Resource functions related to associates to ensure continued quality, development and retention reflecting the Advocate Experience of creating the best place for associates to work and achieve associate satisfaction scores consistent with AMG goals and standards.
• In day-to-day activities, provides leadership to create an environment where the associates are motivated to do their best, are routinely recognized for good work and achieves goals for associate satisfaction.
• Conducts regular staff meetings and daily huddles with associates.
• Documents meetings using Stoplight Report.
• Collaborates with the manager to conduct performance reviews on time.
• Demonstrates effective time management, problem-solving, collaboration and conflict resolution skills.
• Consistently ensures manager is fully informed of key events or issues that impact practice operations.
• Provides ongoing performance feedback to associates through coaching and mentoring.
• Orients and provides training to new associates.
• Documents orientation, training and required competencies to ensure that associates are proficient in job requirements.
• Seeks opportunities to further educate and develop the associates and enhance own leadership skills.
• Assures all associates maintain certification and all required continuing education units (CEUs).
• Assists in the creation and maintenance of an operationally efficient and physician/provider friendly work environment.
• Rounds with physicians/providers daily to review staff issues and to address and resolve operational/clinical concerns.
• Solicits feedback regarding staff performance.
• Engages physicians/providers in improving processes, workflow and EMR related concerns.
• Assists physicians/providers on issues related to patient care and safety.
• Reviews physician/providers satisfaction results and collaborates with manager/director to execute improvement plans.
• Provides support to the onboarding of new physicians/providers
• Actively participates in meetings, committees, and projects
• Keeps abreast of current clinical standards via literature, educational events and internal and external resources and networking.
• Participates in activities to enhance professional growth
• Maintains licensure and completes required CEUs
• Performs other duties as assigned.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level