RN Coordinator - Neurology: Epilepsy Clinic

American Addiction Centers • Park Ridge, IL

2d • $36 - $53 • Onsite

About The Position

This role is for an RN Coordinator in the Neurology: Epilepsy Clinic at Advocate Lutheran General Hospital. The position is full-time, 40 hours per week, with a Monday-Friday schedule from 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM. No weekends or holidays are required. The pay range is $35.50 - $53.25 per hour. Advocate Health is a large nonprofit health system committed to equity, excellence, and whole-person care, aiming to redefine healthcare delivery with human kindness.

Requirements

• Graduate from accredited school of nursing
• 5+ years of nursing experience
• Current RN Licensure in State of Illinois
• Current CPR certification

Nice To Haves

• BSN preferred
• Leadership experience preferred
• Knowledge of OSHA, FMLA, ADA, DOT regulations, CDC guidelines, Workman’s Comp Laws if applicable

Responsibilities

• Participates in the delivery of quality clinical care, including triage, telephone assessments, home therapies, and patient visits.
• Works closely with healthcare team and physician to ensure adherence to established guidelines.
• Assists physicians and associates in managing patient registries.
• Performs clinical duties as determined by the needs of the practice site or as assigned by manager.
• Supports a safe environment for patients and associates by monitoring compliance with standards of care, policies, procedures, and HIPAA.
• Ensures associates are up to date with all safety training and certifications.
• Utilizes information to implement process changes and staff education.
• Leads and participates in site clinical integration activities.
• Identifies, evaluates, and resolves potential safety problems, including equipment maintenance issues.
• Ensures monthly office inspection checklist and other required audits are conducted in a timely manner.
• Ensures AMG standing operating procedures are followed.
• Demonstrates independent problem-solving, critical decision-making, and knows when to obtain additional resources.
• Holds clinical staff accountable to AMG rooming standards.
• Ensures the timely management of EMR tasks, overdue orders, test result follow-up, and other patient follow-up.
• Demonstrates appropriate action and takes a lead role in emergency situations, assuring timely response to emergency calls by staff.
• Oversees approved site research activities.
• Ensures staff adherence to timely and accurate documentation of all patient care services by monitoring staff compliance within all AMG wide systems and regulatory standards.
• Acts as a role model and champion for Culture of Safety, working with the manager to resolve patient safety events.
• Promotes and educates staff on the reporting system for events and near misses.
• Works with the manager to complete ACAs and RCAs when indicated.
• Collaborates with manager/director and physician leadership to maintain a patient-centered environment, including open access, same-day appointments, future appointments, referrals, adherence to test result reporting, positive patient comments, and meeting KRA goals.
• Supports manager in monitoring data, reviewing with clinical staff and physicians, and developing improvement plans to meet patient satisfaction targets.
• Holds self and others accountable to AMG Service Standards, Behaviors of Excellence, AIDET, and MVP.
• Participates and promotes activities to evaluate and improve processes that contribute to patient satisfaction.
• Conducts frequent assessments of patient flow and takes appropriate steps to reduce wait times and keep patients informed of delays.
• Conveys a professional image in compliance with AMG clothing and grooming standards, and wears AMG provided identification tags.
• Follows through and takes ownership of patient complaints, and practices Service Recovery.
• Fosters a pleasant and professional environment, in person and over the phone, utilizing prescribed scripting and telephone standards.
• Ensures adequate clinical staffing by developing schedules, assignments, and modifying as necessary.
• Assists in coordinating managed care issues and nursing updates.
• Evaluates service levels and operational procedures such as wait-times, message management, and appointment availability, engaging staff in issue resolution.
• Actively rounds on patients, associates, and physicians, ensuring the team has necessary resources and tools.
• Actively participates and/or leads team huddles.
• Supports initiatives that enhance practice growth and retention of existing patients.
• Maintains an effective process for inventory control and medication supply utilization.
• Proactively manages staff schedules to minimize use of overtime, temporary staff, and registry.
• Works in collaboration with practice site manager to achieve revenue and cost targets.
• Maximizes team efficiency by utilizing all team members.
• Participates in activities which foster practice growth.
• Promotes same-day access and is engaged in volume visit targets.
• Collaborates with the practice manager on Human Resource functions related to associates to ensure quality, development, and retention.
• Provides leadership to create an environment where associates are motivated, recognized, and achieve satisfaction goals.
• Conducts regular staff meetings and daily huddles with associates, documenting meetings using Stoplight Report.
• Collaborates with the manager to conduct performance reviews on time.
• Demonstrates effective time management, problem-solving, collaboration, and conflict resolution skills.
• Consistently ensures manager is fully informed of key events or issues impacting practice operations.
• Provides ongoing performance feedback to associates through coaching and mentoring.
• Orients and provides training to new associates, documenting orientation, training, and required competencies.
• Seeks opportunities to further educate and develop associates and enhance own leadership skills.
• Assures all associates maintain certification and required continuing education units (CEUs).
• Assists in the creation and maintenance of an operationally efficient and physician/provider friendly work environment.
• Rounds with physicians/providers daily to review staff issues and address operational/clinical concerns, soliciting feedback on staff performance.
• Engages physicians/providers in improving processes, workflow, and EMR-related concerns.
• Assists physicians/providers on issues related to patient care and safety.
• Reviews physician/provider satisfaction results and collaborates with manager/director to execute improvement plans.
• Provides support to the onboarding of new physicians/providers.
• Actively participates in meetings, committees, and projects.
• Keeps abreast of current clinical standards via literature, educational events, and internal/external resources and networking.
• Participates in activities to enhance professional growth.
• Maintains licensure and completes required CEUs.
• Performs other duties as assigned.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree