RN - Clinical Triage (Hyannis)

Cape Cod Healthcare•Hyannis, MA

About The Position

This role involves monitoring the Electronic Health Record nurse pool, triaging incoming calls, messages, and In-Basket tasks, and prioritizing urgent matters. The nurse will utilize nursing judgment and standard triage guidelines to assess patient needs, ensure they are transitioned to the appropriate level of care, and schedule visits based on disposition needs and available resources. The position also includes providing clinical support, answering calls and messages promptly, educating patients about community services, collaborating with the interdisciplinary care team, and performing clerical/office support as needed. The role requires maintaining patient rights, abiding by confidentiality obligations, and potentially floating to other MACC practices. Responsibilities also include verifying and implementing clinician's orders, triaging walk-in patients, and maintaining communication for safe transitions of care.

Requirements

Ability to read, write and communicate in English
Graduate of an accredited school of nursing
Currently licensed as a Registered Nurse in the Commonwealth of Massachusetts
Basic Life Support Certification for Health Care Providers
Experience with current office technology and proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.)

Nice To Haves

A Minimum of two years’ experience in a clinical setting preferred

Responsibilities

Monitor the Electronic Health Record nurse pool throughout the day and respond in a timely manner
Triage incoming calls, messages, and In-Basket tasks, being able to prioritize urgent matters and schedule appointments as needed
Exercises thinking, nursing judgment, and standard triage guidelines to ensure health needs and concerns of a patient, group, or population are met
Assesses complex patient needs to ensure patient is transitioned to appropriate level of care
Demonstrates a systematic, dynamic approach to collect objective and subjective data and assesses the response
Triages and schedules visits based on assessment of patient disposition needs and consideration of available and appropriate resources; refer for emergency and follow up care
Provides clinical support to team, adjusting role and priorities to meet patient care demands
Answers phone calls and electronic messages promptly
Greets callers appropriately by identifying self and department, and provides assistance in a friendly, respectful, and helpful manner
Provides timely, efficient, and accurate triage responses in accordance with professional nursing standards
Documents all calls, encounters, and actions taken into the patient’s medical record timely and completely according to established policy and professional standards
Educate patients about utilization of the clinics’ community services
Collaborate with the interdisciplinary care team as needed to avoid interruption of delivery of services to patients
Performs other work-related duties and activities as assigned or requested
Greets and escorts patients to exam rooms
Obtains relevant information and takes vital signs as indicated (i.e. height, weight, blood pressure, heart rate, respiratory rate, oxygen saturation).
Inputs pertinent clinical information into the electronic health record timely and with accuracy and performs a complete medication reconciliation
Assists clinicians with clinical procedures and/or additional tests specific to the department. May advise patient of preparation required for exam or additional testing and keeps patients informed of visit status, unforeseen delays and other relevant information pertaining to the patient’s visit
Assists in resolving patient concerns by acting as an advocate, as appropriate
Participates in practice and department meetings, trainings, etc. to promote continuous improvement and quality patient care
Takes initiative to learn, understand, and stay current with community resources and the greater healthcare system while continuously participating in self-assessment of skills
Maintains patient rights and abides by all confidentiality obligations pursuant to CCHC and HIPAA
Provides clerical/office support as necessary (i.e. scheduling appointments, greeting and registering patients, scanning incoming medical records and paperwork, preparing medical records, answering phone calls and taking messages, faxing, etc.)
Ability to float to other MACC practices when required
Verifies and implements clinician’s orders for testing and/or procedures (EKG’s, dressing changes, spirometry, Holter monitors, etc.)
Triages walk-in patients per established protocols
Maintains communication and collaboration with interprofessional team and others to facilitate safe transitions and continuity of care delivery