RN Clinical Quality Assurance Auditor ( Nashville)

BlueCross BlueShield of Tennessee • Nashville, TN

3d • Hybrid

About The Position

The Supplemental Data Collection team at BCBST is seeking a Clinical Quality Assurance Auditor to support the organization in meeting compliance standards, optimize Star measure outcomes, and enhance the overall quality of member care. In this role, you will perform quality, compliance, and inter-reviewer audits to identify opportunities for improvement and ensure consistency, accuracy, and adherence to regulatory requirements. You will review and abstract medical records, analyze clinical data, and collaborate with internal stakeholders to support quality initiatives that positively impact Star ratings and member outcomes. Through effective communication, education, and feedback, you will help drive clinical excellence and promote proper quality of care across the Supplemental Data Collection (SDC) project. To be successful in this role, in addition to the core job requirements, you'll bring strong critical thinking skills, nursing leadership experience, and the ability to analyze and interpret clinical data. Excellent communication, public speaking, and presentation skills are essential, as this role requires educating and influencing others to improve audit quality and compliance outcomes. Advanced proficiency in Excel, including pivot tables, as well as experience with Word, PowerPoint, and Teams, is strongly preferred. A high level of attention to detail, accuracy, and the ability to adapt to changing provider and business needs are critical for success. We foster a culture where innovation is encouraged, supporting employees with the tools and resources needed to succeed while promoting growth, creativity, and continuous learning. Preference for candidates living in Nashville to oversee occasional onsite visits to provider offices. Flexibility is required, as provider or leadership needs may occasionally require support outside standard business hours, including after 5:00 p.m.

Requirements

• Registered Nurse (RN) with an active Tennessee license or a license from a Nurse Licensure Compact state.
• 4 years of healthcare experience.
• 1 year of managed care experience or experience with Quality Medical Record Review.
• Experience with HEDIS and/or STARS data collection.
• Strong analytical skills with the ability to identify trends and recommend process improvements.
• Demonstrated presentation and team facilitation skills
• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Excellent oral and written communication skills
• Excellent time and project management skills
• Strong analytical, planning, organizational and research skills
• Registered Nurse (RN) with active license in the state of Tennessee or hold a license in the state of their residence if the state is participating in the Nurse Licensure Compact Law.
• Employees who are required to operate either a BCBST-owned vehicle or a personal or rental vehicle for company business on a routine basis will be automatically enrolled into the BCBST Driver Safety Program. The employee will also be required to adhere to the guidelines set forth through the program. This includes, maintaining a valid driver’s license, auto insurance compliance with minimum liability requirements; as defined in the “Use of Non BCBST-Owned Vehicle” Policy (for employees driving personal or rental vehicles only); and maintaining an acceptable motor vehicle record (MVR). The definition for "routine basis" is defined as daily, weekly or at regularly schedule times.

Nice To Haves

• Advanced proficiency in Excel, including pivot tables
• Experience with Word, PowerPoint, and Teams
• Candidates living in Nashville

Responsibilities

• Presenting and communicating audit results to appropriate parties; participates in the development of procedures and standards that support and enhance all lines of business' quality of care goals.
• Schedule and perform routine facility, practitioner site, and medical record reviews, utilizing established clinical audit tools reflective of national accreditation standards and regulatory agency requirements.
• Identifying and evaluating areas of exposure, potential problems and liabilities. Analyze clinical data to improve individual provider compliance with education; provide oversight for regional contract staff and coordinate the effort of retrieval of HEDIS and/or STARS records; complete medical record audits for HEDIS and/or STARS data collection or quality of care reviews as required.
• Providing required documents and consulting support for quality and compliance audits.
• Various immunizations and/or associated medical tests may be required for this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level