RN - Clinical Lead Contact Center Full Time Days

East Tennessee Children's Hospital Association • Knoxville, TN

16d • Onsite

About The Position

A qualified RN who is responsible for the nursing operation of the office to maintain the highest level of care.

Requirements

• RN Licensed to practice in State of Tennessee
• BLS certification
• 2-3 years pediatric nursing experience required
• Some administrative oversight preferred
• Demonstrated leadership ability and potential managerial competency.
• Effective communication, skills and abilities to deal well with people
• Ability to problem solve, confront/resolve issues, and motivate others
• Ability to plan, organize, and direct the activities of others.
• Demonstrated clinical competence in specific area of nursing practice.
• Skills at outlined in LPN orientation checklist.
• Strong decision-making skills and attention to detail a plus.
• Strong assessment and critical thinking skills.
• Troubleshooting issues before escalating to management a strong asset.

Nice To Haves

• Bachelors preferred

Responsibilities

• Provides leadership to the clinical staff on clinical procedures and knowledge.
• Performs appropriate therapeutic and diagnostic procedures within scope of practice.
• Serves as superuser and practice expert for EMR transition and building of custom templates.
• Provides documentation and/or letters when requested by provider or patient for supplemental documentation to receive medications, assistance from schools, etc.
• Completes FMLA forms with provider direction in a timely manner (10-14 days).
• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
• Evaluates clinical programs to improve performance and ensure compliance.
• Educates and enforces departmental policies and procedures.
• Acts as a resource to medical and Hospital staff, students, patients, and families.
• Utilizes appropriate resources within the institution to provide consultation, education, technical, or informational services as needed for self, staff, and patients.
• Initiates communication to ensure problems are resolved and special needs are met.
• Effectively and professionally interacts and collaborates with other providers of patient care.
• Collaborates with Credentialing Department to ensure all provider requirements remain active and accurate.
• Works with Practice Manager to assure quality services and promote positive employee relations.
• Consistently and fairly implements human resources policies.
• Participates in the development of nursing staff.
• Conducts all work activities with respect for rights and wishes of patients, visitors, families, and fellow employees.
• Ensures operation of medical and administrative equipment by verifying emergency equipment availability; completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Utilizes hospital resources and time respectfully and accountably.
• Willingly assumes all other duties and responsibilities as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree