Contact Center Representative - Full Time

FIRST CITIZENS FEDERAL MASTER • Fairhaven, MA

2d • Hybrid

About The Position

As a Contact Center Representative, you will support our members while maintaining a personal touch through a variety of communication channels. We strive to provide a better banking experience and are looking for team players who will help us achieve our goals.

Requirements

• One year of customer service experience.
• A can-do attitude.
• A desire to help others and our community.
• Ability to operate normal office equipment such as, telephone, copy machine, fax, scanner, and computer.
• Specific vision abilities required by this job include: close vision and ability to adjust focus.

Nice To Haves

• Positive vibes
• Willingness to help others
• Team player
• Innovative mindset
• Likes to think outside the box

Responsibilities

• Support members while maintaining a personal touch through a variety of communication channels.
• Help achieve goals of providing a better banking experience.

Benefits

• Supportive and collaborative work environment
• Opportunities for learning and development
• Continuing Education & Tuition Assistance
• Employee Assistance Program
• Work-Life Balance
• 401K Program (Fully Vested - 5% Company Match)
• Computer Loan Program
• Volunteer Time Off
• Health Insurance
• Ancillary Products
• Telecommuting opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED