Contact Center Representative (Full-Time)
About The Position
Love Helping People? Join First Commerce Credit Union as a Contact Center Representative! If you're someone who thrives on delivering exceptional service, solving problems, and making a positive impact, this is the role for you. At First Commerce Credit Union, we're not just about banking - we're about empowering generations and transforming communities. As a Contact Center Representative (Full-Time), you'll be the voice of First Commerce, assisting members with their financial needs and ensuring every interaction reflects our commitment to remarkable service. Your work helps build strong relationships and supports our vision to be our members' financial partner for life.
Requirements
- A high school diploma or equivalent.
- At least 1 year of experience in a call center, teller role, or related financial institution position with proven sales and service performance.
- A sincere desire to serve members primarily through phone and email communication.
- Excellent listening and communication skills, both written and verbal.
- Strong computer skills and ability to multitask in a fast-paced environment.
- Ability to handle confidential information and learn quickly.
- Patience and a positive attitude when handling irate members or stressful situations.
- Must be available for closing shifts and weekend shifts, as needed.
Nice To Haves
- Bilingual proficiency in Spanish is a plus, as it helps us better serve our diverse community.
Responsibilities
- Handle a variety of member service tasks, including responding to inquiries about ATM, iBranch, debit/credit cards, payroll, ACH, wires, rates, Mobile Banking, uMonitor, Bill Pay, Pop Money, and CPI premiums.
- Accurately complete routine financial transactions such as transfers, loan payments, address changes, check orders, wire transfers, and account maintenance.
- Identify member needs and recommend credit union products and services, including opening deposit accounts.
- Professionally correspond with members via phone, email, and fax with a sense of urgency.
- Balance transactions daily and ensure compliance with all policies and regulations.
Benefits
- Competitive hourly pay
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee assistance programs
- Ongoing training and career development
- Opportunities to grow within the credit union
- $500 referral bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
