RN Clinical Health Coach

Jefferson Health Plans • Philadelphia, PA

1d • Hybrid

About The Position

Provides population health and disease management support to defined populations including commercial payors, external businesses, and Jefferson Enterprise health plan(s). Supports members with chronic conditions meet their health needs and intervenes to help members and providers manage chronic conditions using evidence-based research and best practices while ensuring alignment with accreditation and compliance standards. Provides one-on-one clinical coaching including assessment of participant health status, collaboration with participants to develop a personal care plans, and support of individuals to adhere to their care plan to achieve and maintain optimal health.

Requirements

• Bachelor’s Degree in nursing
• 2 years of experience in medical-surgical acute care, cardiology, pulmonology, respiratory, and/or endocrinology settings
• 2 years of experience in medical management, case or disease management, health insurance, or related field
• 2 years of experience as a health and wellness coach or clinical coach
• 2 years of experience working with behavior change models such as readiness to change, motivational interviewing, goal setting, and resolution techniques to assist participants in developing individualized plans for successful behavior change.
• Ability to recognize co-morbidities and barriers to assist participants in creatively breaking down barriers into manageable obtainable steps.
• Demonstrated knowledge of the disease process and disease management.
• Demonstrated ability to locate and link individual to network and community health care resources.
• Strong time-management skills and ability to handle multiple priorities.
• Strong desire to educate, motivate, and support individuals with risk areas in weight management, tobacco use, nutrition, physical activity and/or stress management, work/life balance, and general health.
• BLS - Basic Life Support AHA - American Heart Association within 1 Year
• WC - Wellness Coach - National Board for Health & Wellness Coaching within 1 Year
• DL - Driver's License_PA - State of Pennsylvania Upon Hire
• RN - Licensed Registered Nurse_PA - State of Pennsylvania Upon Hire

Nice To Haves

• Master’s Degree in nursing, public health, social work, nutrition, or psychology
• training in motivational interviewing, active listening skills, and application of the transtheoretical model.
• Excellent computer skills in electronic medical record (EMR).

Responsibilities

• Conducts telephonic, virtual, or in-person clinical health coaching and outreach per the condition support/disease management program guidelines and accreditation standards.
• Triages and assesses participant health status by completing clinical assessments using data from claims, medical records, clinical judgment, and participant feedback to identify care gaps and guide member-centered goal setting.
• Implements appropriate interventions based on risk level and works with members to identify healthy lifestyle changes, set person-centered goals, and develop individual care plans while providing support and accountability.
• Utilizes clinical knowledge and applies evidence-based measurement, behavior change techniques, and outcome planning to achieve outcomes.
• Identifies actual and potential risk to patients and takes appropriate action to minimize risk including knowledge gaps and medication adherence concerns.
• Increases quality of care and engagement with providers by providing, tracking, and following-up on referrals to medical and social services.
• Identifies opportunities and collaborates with members and the care team to implement strategies to decrease utilization of unnecessary medical services, hospital admissions and emergency room visits, and disease complications.
• Drives engagement, evaluation, and improvement of the condition support/disease management programs.
• Assists other departmental professional staff in fulfilling and delivering high quality health improvement programs.

Benefits

• medical (including prescription)
• supplemental insurance
• dental
• vision
• life and AD&D insurance
• short- and long-term disability
• flexible spending accounts
• retirement plans
• tuition assistance
• voluntary benefits
• tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level