Clinical Health Coach

US Imaging Nimble Health•Tampa, FL

9h•$0 - $30•Remote

About The Position

Nimble Health offers comprehensive decision support and care coordination for patients experiencing back, neck, knee, shoulder, or hip pain. They specialize in musculoskeletal concierge healthcare. Nimble Health is growing and looking for dedicated, compassionate health care professionals to join their health coach call center team.

Requirements

Must be Fluent in Spanish & English – This is a bilingual role.
At least 2-3 years of relevant orthopedic or telephonic health coach experience.
Experience in orthopedic care is preferred. This may include roles, such as, ortho care navigator, ortho triage, virtual health coach, in-clinic or pain management office, ortho surgery center or ortho rehab experience.
Relevant Backgrounds: Ortho/Pain Management office manager, Ortho/Pain Management medical assistant, Athletic Trainer, PTA, Certified Ortho Tech, PT/OT
Experience working in a telephonic role desired (call center, telephone triage, health coach or care manager);
Excellent interpersonal skills and ability to engage members;
Hard-working and able to handle the pressure of a fast-paced team-based environment;
Comfortable working with a remote team.

Responsibilities

Complete Initial Intake for new members to see how Nimble Health can best support their care journey.
Review care history with patients with care navigation and/or education on Nimble Health services.
Regular check-in calls to support the member’s care journey and track symptoms, treatment, and care satisfaction, and offer key Nimble Health services.
Explain key and relevant program benefits to support the patient’s care journey.
Offer care decision support, education material, navigation support and advocacy.
Post surgery follow-up.
Exercise clinical judgment in life and limb-threatening situations for proper connection and communication to the current treating provider or emergency medical services if warranted.