RN Clinical Coordinator

Tufts Medicine • Lowell, MA

3d • $87,360 - $98,604

About The Position

The RN Clinical Coordinator provides support to the clinical management team and coordinates delivery of care to patients and families in their homes. The role triages patient-care calls, including calls concerning physician orders, staff issues, and other clinical matters. It also coordinates clinical services, works with clinical staff to ensure timely services, and may provide direct patient care. The position requires a Registered Nurse and works independently with general supervision while applying nursing knowledge and experience to guide clinical staff and support agency processes.

Requirements

• Registered Nurse (RN).
• Three years of community health experience, or a combination of at least one year of acute medical/surgical nursing experience and two years of home health experience.
• In-depth understanding of Medicare Conditions of Participation, PPS, and case management.
• Strong planning, problem-solving, decision-making, leadership, and motivational skills.
• Strong interpersonal skills and ability to communicate effectively, verbally and in writing, with people of varied backgrounds.
• Ability to work with a multidisciplinary team of home health clinicians.
• Ability to take initiative and make recommendations for improvement.
• Ability to read, write, and communicate in English.
• Ability to function effectively in very busy situations.
• Responsible and reliable.
• Organized, able to set priorities, and able to work effectively under pressure with minimal supervision.
• Positive, enthusiastic, and helpful personality.

Nice To Haves

• Prior telephone triage experience.
• Computer skills and ability to use word processing, database, and systems applications.

Responsibilities

• Coordinate clinical services consistent with agency objectives.
• Work with clinical staff to provide timely services for patients and families, including direct patient care.
• Communicate with Clinical Managers and the Clinical Director about clinical practice and performance-related issues.
• Apply knowledge of care methods, agency policies and procedures, infection control, reimbursement criteria, regulations, and Medicare Conditions of Participation; assist with caseload reviews and audits as assigned.
• Assist with orientation and precepting of clinical staff.
• Guide clinical staff on patient visit frequency, skill and homebound status, and patient interventions.
• Evaluate individual performance against established standards in collaboration with the clinical manager.
• Assess staff competency consistently, provide direction as needed, and lead by example.
• Collaborate across disciplines to support productivity, cooperation, and efficient operations.
• Assist the clinical manager and scheduling coordinator with coverage based on census, skill mix, geographic location, patient needs, and clinical capacity.
• Triage physician calls and follow through on actions, including communicating with field staff, changing orders, scheduling PRN visits, and providing clinical support to staff when needed.
• Communicate by voicemail and email, respond to inquiries promptly, and document appropriately.
• Consult regularly with managers about progress and concerns.
• Prepare concise, accurate, informative documentation that supports reimbursement.
• Assist with reviews of clinical reports, timelines of care, and other audits as assigned.
• Represent the agency at community and professional organizations.
• Practice in accordance with standards of care, agency policies and procedures, scope of practice, and regulatory guidelines.
• Report corporate compliance concerns to the CEO or Chief Compliance Officer as appropriate.
• Follow regulatory requirements and Tufts Medicine Care at Home policies and procedures.
• Maintain confidentiality in accordance with agency principles and federal HIPAA/HITECH guidelines.
• Participate in mandatory in-services.

Benefits

• Competitive salaries and benefits.
• Medical, dental, and vision benefits starting day one.
• 403(b) retirement plan with company match.
• Tuition reimbursement and continuing education support, including MedBridge access for PT CEUs and licensure/certification support.
• Career growth opportunities.
• Fleet car program.
• AVADE de-escalation and self-safety training.
• InvisaWear GPS-enabled safety devices.
• Escort services to support staff safety in the field.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed