RN Clinical Coordinator

Tufts Medicine • Lowell, MA

1d

About The Position

The RN Clinical Coordinator provides support to the clinical management team and coordinates care delivery to patients and families in their homes. The role triages calls concerning patient care, including physician orders, staff issues, and other clinical matters, and may provide direct patient care. The coordinator works with clinical staff and managers to support timely, effective services and provides clinical guidance, staff support, and documentation consistent with agency standards and regulatory requirements.

This role requires a Registered Nurse license and community health or home health experience. It is a full-time position, 40 hours per week, located in Lowell, Massachusetts. The physical requirements include standing, walking, sitting, using hands, reaching, climbing stairs, balancing, stooping, kneeling, crouching or crawling, and communicating. The employee regularly lifts or moves up to 25 pounds and occasionally up to 100 pounds, and may be exposed to prevailing weather conditions.

Requirements

• Registered Nurse (RN).
• Three years of community health experience, or a combination of at least one year of acute medical/surgical nursing experience and two years of home health experience.
• Organized, able to prioritize, and able to work effectively under pressure with minimal supervision.
• In-depth understanding of Medicare Conditions of Participation, PPS, and case management.
• Strong planning, problem-solving, decision-making, leadership, and motivational skills.
• Strong interpersonal skills and effective written and verbal communication with people of varied backgrounds.
• Ability to work with a multidisciplinary team of home health clinicians.
• Ability to take initiative and make recommendations for improvement.
• Ability to read, write, and communicate in English.
• Ability to function effectively in busy situations; responsible and reliable.
• Ability to exchange accurate information by phone, email, and in person.
• Ability to meet the stated physical demands, including regularly lifting or moving 25 pounds and occasionally lifting or moving up to 100 pounds.

Nice To Haves

• Prior telephone triage experience.
• Computer skills and ability to use word processing, database, and systems applications.

Responsibilities

• Coordinate clinical services in keeping with agency objectives.
• Work with clinical staff to arrange timely services for patients and families, including direct patient care.
• Communicate with Clinical Managers and the Clinical Director about clinical practice and performance issues.
• Maintain working knowledge of care methods, agency policies and protocols, infection control, reimbursement criteria, regulations, and Medicare Conditions of Participation.
• Assist with caseload reviews, clinical reports, timelines of care, and other audits as assigned.
• Assist with clinical staff orientation and precepting.
• Guide clinical staff on visit frequency, skill and homebound status, and patient interventions.
• Evaluate individual performance with the clinical manager and determine staff competency; provide direction as needed.
• Collaborate with all disciplines to support productivity, cooperation, and efficient operations.
• Assist the clinical manager and scheduling coordinator with staff coverage based on census, skill mix, geography, patient needs, and clinical capacity.
• Triage calls from physicians and follow through on required actions, including communicating with field staff, changing orders, scheduling as-needed visits, and providing clinical support to staff.
• Communicate effectively using voicemail and email, respond to inquiries promptly, and document appropriately.
• Consult regularly with managers about progress and concerns.
• Provide concise, accurate, informative documentation that supports reimbursement.
• Represent the agency at community or professional organizations.
• Practice according to standards of care, agency policies and procedures, scope of practice, and regulatory guidance.
• Report corporate compliance concerns to the CEO or Chief Compliance Officer as appropriate.
• Comply with regulatory agency guidelines and Tufts Medicine Care at Home policies and procedures.
• Follow agency confidentiality principles and federal HIPAA/HITECH guidelines.
• Participate in mandatory in-services.

Benefits

• Competitive salaries and benefits.
• Medical, dental, and vision benefits starting on day one.
• 403(b) retirement plan with company match.
• Tuition reimbursement and continuing education support, including MedBridge access for PT CEUs and licensure or certification support.
• Career growth opportunities.
• Fleet car program.
• Industry-leading safety program, including AVADE de-escalation and self-safety training, InvisaWear GPS-enabled safety devices, and escort services for field staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed