RN Clinical Care Manager

Arc Hospice & Palliative Care • Ocala, FL

7h

About The Position

Arc Hospice & Palliative Care is seeking a Manager of Clinical Services to lead and guide interdisciplinary hospice care teams in delivering high-quality, person-centered care to patients and families. The role supervises registered nurses, hospice aides, social workers, chaplains, and other assigned clinical staff, and may oversee a geographic patient care team or a function-based team such as After Hours or Admissions. The Manager supports care planning, staff development, regulatory compliance, and collaboration, and serves as a liaison between clinical teams and organizational leadership.

This is a full-time position with a Monday through Friday schedule from 8:00 AM to 4:30 PM, with additional availability as needed, including participation in the on-call rotation. The role balances staff supervision, care coordination, and compliance oversight, and may involve work in home and facility settings.

Requirements

• Current RN license in good standing, with ability to practice in the state of employment.
• At least three years of clinical experience in hospice, palliative care, or a related setting.
• Current CPR certification.
• Strong clinical judgment, communication, and organizational skills.
• Proficiency with electronic medical record systems and Microsoft Office.
• Ability to work in home and facility settings.
• Reliable transportation and a valid driver’s license.
• Empathy and sensitivity, with the ability to support patients and families from diverse backgrounds.
• Commitment to high-quality, person-centered care reflecting the organization’s standards of dignity, respect, compassion, and integrity.

Nice To Haves

• Bachelor’s degree in nursing or a related field.
• At least one year of leadership or supervisory experience.

Responsibilities

• Provide direct supervision to assigned interdisciplinary team members, including performance oversight, coaching, and delegation of responsibilities.
• Ensure clinical care follows individualized plans of care, hospice regulations, organizational policies, and professional standards.
• Coordinate and facilitate weekly IDG meetings when assigned to patient-facing care teams, supporting interdisciplinary communication and plan-of-care updates.
• Review clinical documentation for timeliness, completeness, and regulatory compliance.
• Support patient care transitions and collaborate with the Director of Clinical Services on staffing and caseload distribution.
• Coach and intervene with staff regarding symptom management, family dynamics, ethical concerns, and complex care needs.
• Participate in hiring, orientation, training, and evaluation of clinical staff in collaboration with Human Resources and the Director of Clinical Services.
• Monitor and respond to team quality, safety, and service concerns, implementing corrective actions as appropriate.
• Assist with scheduling and coverage planning, including after-hours or weekend situations as needed.
• Participate in QAPI and compliance activities and implement improvement initiatives related to clinical quality and staff performance.
• Model professionalism, accountability, and compassionate care in interactions with patients, families, and team members.
• Support documentation audits, surveys, and accreditation processes as assigned.
• Provide weekend or after-hours leadership support as requested by the Director of Clinical Services.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed