RN Clinical Care Manager

Arc Hospice & Palliative Care•Ocala, FL

17h

About The Position

Arc Hospice & Palliative Care is seeking a Manager of Clinical Services to lead and guide interdisciplinary hospice care teams in delivering high-quality, person-centered care to patients and families. The role supervises registered nurses, hospice aides, social workers, chaplains, and other assigned clinical staff, and supports care planning, staff development, regulatory compliance, and collaboration across disciplines. Assignments may involve oversight of a geographic patient care team or a function-based team, such as After Hours or Admissions. The Manager also serves as a liaison between clinical teams and organizational leadership. This is a full-time position scheduled Monday through Friday, 8:00 AM to 4:30 PM, with additional work as needed, including participation in the on-call rotation. The role may require weekend or after-hours leadership support and work in home and facility settings.

Requirements

Current RN license in good standing with the ability to practice in the state of employment.
At least three years of clinical experience in hospice, palliative care, or a related setting.
Current CPR certification.
Strong clinical judgment, communication, and organizational skills.
Proficiency with electronic medical record systems and Microsoft Office.
Ability to work in home and facility settings.
Reliable transportation and a valid driver’s license.
Empathy, sensitivity, and ability to support patients and families from diverse backgrounds.
Commitment to high-quality, person-centered care consistent with the organization’s mission and standards of dignity, respect, compassion, and integrity.

Nice To Haves

Bachelor’s degree in nursing or a related field.
At least one year of leadership or supervisory experience.

Responsibilities

Supervise assigned interdisciplinary team members, including performance oversight, coaching, and delegation.
Ensure clinical care follows individualized plans of care, hospice regulations, organizational policies, and professional standards.
Coordinate and facilitate weekly interdisciplinary group meetings when assigned to patient-facing care teams, supporting communication and care-plan updates.
Review clinical documentation for timeliness, completeness, and regulatory compliance.
Support patient care transitions and collaborate with the Director of Clinical Services on staffing and caseload distribution.
Coach and intervene with staff on symptom management, family dynamics, ethical concerns, and complex care needs.
Participate in hiring, orientation, training, and evaluation of clinical staff in collaboration with Human Resources and the Director of Clinical Services.
Monitor and respond to team quality, safety, and service concerns, implementing corrective actions as appropriate.
Assist with scheduling and coverage planning, including after-hours or weekend situations as needed.
Participate in QAPI and compliance activities and implement clinical quality and staff-performance improvement initiatives.
Model professionalism, accountability, and compassionate care in interactions with patients, families, and team members.
Support documentation audits, surveys, and accreditation processes as assigned.
Provide weekend or after-hours leadership support as requested by the Director of Clinical Services.
Perform other duties as assigned.