Copy of RN Case Manager

Guidehealth•Conyers, GA

1d•Remote

About The Position

As an RN Case Manager, you will partner with clinical teams to provide complex case management and strengthen the connection between the patient, the primary care physician/medical practice staff, and the patient’s care team. The Registered Nurse (RN) Case Manager is responsible for a specific patient population experiencing complex medical conditions, socio-economic, and/or mental health co-morbidities. The RN Case Manager will optimize the patient’s health status through assessment, planning, implementation, coordination, monitoring, and evaluation of the options and services available to the patient. The RN Case Manager collaborates with their assigned Healthguides to achieve optimal quality, clinical, and financial outcomes. This is primarily a remote position that will require travel as needed (10%-15%) to clinical sites in the Atlanta, GA area.

Requirements

Licensed Registered Nurse in good standing in the State of Georgia with a compact license.
3+ years of RN Case Management experience in an outpatient setting.
Strong problem-solving skills to diagnose, troubleshoot, and resolve barriers to patient care, workflows, and care plan progression.
Ability to analyze complex healthcare challenges and implement effective solutions while maintaining compliance within a high-regulation healthcare environment.
Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment, ensuring timely and efficient case management.
Exceptional written, visual, and verbal communication skills.
Ability to participate in virtual meetings with clear verbal communication, engaging effectively with healthcare teams, patients, and stakeholders.
Exceptional conversational skills and the ability to precisely document patient interviews, leveraging software in real time.
Strong interpersonal skills with a focus on empathy, patience, professionalism, and respect in all patient, team, and client interactions.
Demonstrated competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components (i.e., Electronic Medical Records, care management analytics databases, phone dialing system, Microsoft Office).
Ability to meet accreditation and quality standards, including but not limited to NCQA and HEDIS.
Observance of patient confidentiality through the use of the provided headset during all conversations in a private home office without distraction.
Compliance with all Guidehealth policies and procedures.

Nice To Haves

Bachelor of Science in Nursing, preferred.
Certification in Case Management, preferred.
BSN and Case Management certification preferred.

Responsibilities

Conducting in-depth telephonic assessments to understand each patient’s medical, psychosocial, and social needs.
Reviewing and updating medical histories—including medications, chronic conditions, and preventive care.
Developing individualized care plans and guiding patients through their treatment goals and care options.
Providing empathetic, evidence-based education on chronic disease management and preventive health.
Monitoring progress by phone, adjusting care plans, and ensuring patients stay connected to their providers.
Completing Medicare Annual Wellness Visits (AWVs) via telehealth under physician supervision.
Partnering with Healthguides who support non-clinical needs such as scheduling, transportation, food assistance, and SDOH resources.
Performing proactive outreach and timely follow-ups to maintain continuity of care and patient engagement.
Advocating for patients, helping them access the right resources at the right time.
Documenting clearly and accurately in the EHR and care-management systems during and after calls.
Supporting quality outcomes (HEDIS, NCQA) by coordinating preventive services and managing chronic conditions.
Participating in virtual meetings, ongoing education, and clinical training to stay current with care standards.
Using multiple communication methods (phone, text, patient portals, email, AI-supported tools) to reach high-risk patients.
Collaborating in AI-driven outreach programs that help connect with vulnerable populations.
Protecting patient privacy in a secure, private home workspace.
Performing additional responsibilities as needed to support patients and the care team.