RN Care Manager
About The Position
This position is an ambulatory care registered nurse who will work focusing on our Trinity Health medical group patients. The position will partner closely with providers, office staff, patients, families, and community resources to coordinate care across the healthcare continuum. Responsibilities include both in-person and telephonic care management, including: Supporting patients with new diagnoses, complex medical conditions, and transitions of care. Conducting comprehensive assessments and developing individualized care plans. Providing patient education, coaching, and advocacy. Collaborating in real time with providers to address urgent patient needs and remove barriers to care. This is a full-time, on-site position in a busy, high-volume primary care practice. Our providers are passionate about ensuring patients receive timely access to care. Success in this role requires flexibility, resilience, strong clinical judgment, and the ability to prioritize competing demands while maintaining compassion and professionalism. This position is ideal for someone who: Enjoys working in a high-energy, collaborative environment and is energized by solving complex problems.
Requirements
- Associates Degree required, BSN preferred.
- Previous experience required in care management at least one of the following settings: disease management, home health care, hospital or physician office setting.
- 5 years of RN experience.
- Prior electronic medical record (EMR) experience required.
- Previous project leadership experience required.
- Possess strong community resource knowledge.
- General knowledge of insurance plans and clinical resource management
- Excellent oral and written communication skills.
- Excellent customer service skills.
- Ability to work independently, setting priorities to coordinate care plan efficiently.
- Proven leadership skills and ability to work effectively in a team environment.
- Highly organized and detail-oriented, ability to perform multiple tasks.
- Effective behavioral and educational strategies, including, but not limited to, motivational interviewing, teach-back method and self-management support.
- Recognize the role of cultural, social, economic and behavioral factors in accessibility, availability, acceptability, and delivery of public health services, and respond to diverse needs that are a result of these differences.
- Incorporate strategies for interacting with persons from diverse backgrounds (e.g. cultural, socioeconomic, educational, racial, gender, age, ethnic, and affiliation, mental and physical capabilities).
Nice To Haves
- Certification in Case Management (CCM) preferred.
Responsibilities
- Supporting patients with new diagnoses, complex medical conditions, and transitions of care.
- Conducting comprehensive assessments and developing individualized care plans.
- Providing patient education, coaching, and advocacy.
- Collaborating in real time with providers to address urgent patient needs and remove barriers to care.
Benefits
- Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
