RN Call Center - Remote - Full Time Nights

Sanford Health•Marshfield, WI

22h•Remote

About The Position

Responsible for providing telehealth services involving all ages of patients. This includes telephone triage; health information and education; and physician and service referral and other specialty access lines using established protocols, approved references, and specific medical resources. Demonstrates knowledge in decision-making for a diverse client population with a wide range of problems and acuity. Performs effectively in answering caller inquiries and crisis intervention following established protocols with appropriate communication and documentation. Performs ongoing, systematic assessment and data collection, focusing on physiological, psychological and cognitive status. Provides educational and resource referrals based on patient needs. Instructs patients in an articulate and professional manner based on expressed needs and available resources. Demonstrates awareness of legal issues in all aspects of telephone triage. Documents health information accurately.

Requirements

Bachelor’s Degree in nursing preferred.
Graduate from an accredited nursing program preferred, including, but not limited to, American Association of Colleges of Nursing (AACN), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA).
Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state.
Nurses performing nursing practice over the telephone require licensure in the states where the patients being served reside. Any additional state licensure requirements must be obtained within first 30 days of employment.
Needs and maintains Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS).
Obtains and subsequently maintains additional required department specific competencies and certifications.

Responsibilities

Providing telehealth services involving all ages of patients.
Telephone triage.
Health information and education.
Physician and service referral and other specialty access lines using established protocols, approved references, and specific medical resources.
Answering caller inquiries and crisis intervention following established protocols with appropriate communication and documentation.
Ongoing, systematic assessment and data collection, focusing on physiological, psychological and cognitive status.
Providing educational and resource referrals based on patient needs.
Instructing patients in an articulate and professional manner based on expressed needs and available resources.
Demonstrating awareness of legal issues in all aspects of telephone triage.
Documenting health information accurately.