RN Admissions Intake

Hospice of NW Ohio•Toledo, OH

5d•Onsite

About The Position

The RN Admissions Intake is responsible for coordinating activities in the Admissions Intake department, ensuring open access to care and managing the utilization of Inpatient beds. This role involves coordinating staff assignments to meet patient and family needs, identifying and reporting barriers, and managing incoming calls and referrals. The position requires effective communication with physician offices, accurate data entry, and ensuring all necessary administrative tasks related to insurance and pre-certifications are completed. The RN will also collaborate with team members to develop care plans, manage patient information confidentially, and attend staff meetings and mandatory training.

Requirements

Graduate of an accredited school of registered nursing.
Currently licensed as an RN through the Ohio Board of Nursing; must be able to obtain a nursing license in Michigan.
Minimum 2 years of medical-surgical nursing experience required.
Has working experience charting in an EMR system, Netsmart system preferred.
Possesses strong verbal and written communication skills.
Possesses clinical expertise related to critical thinking, problem-solving, and technical skills.
Demonstrates strong organizational, time management, and prioritization skills.
Has the ability to work independently and within an interdisciplinary team.
Must be a licensed driver with an automobile in good working condition and is insured in accordance with state and agency requirements.
Must be CPR certified according to the American Heart Association CPR standards.
Understands the hospice philosophy, principles of death/dying, concepts of pain/symptom management, and adult teaching/learning principles.

Nice To Haves

Previous nursing experience in homecare, nursing home, and/or hospice is preferred.
1 year of experience working triage or in a coordinating capacity preferred.
Netsmart system experience preferred.

Responsibilities

Coordinates activities in the Admissions Intake department ensuring open access to care; manages the utilization of Inpatient beds.
Coordinates the scheduling and direction of staff assignments in order to meet the needs of patients and families; ensures appropriate staff levels and utilization of staff.
Identifies barriers and/or issues and reports to the Team Leader or Director.
Fields information calls and identifies the caller’s immediate or long-term needs; attempts to convert information-only calls into a timely referral and admission.
Communicates with physician offices to inform them of a patient/family request for hospice services and obtains orders for certification when appropriate.
Completes data entry pertaining to incoming patients and referral information in a timely manner and reviews the information for accuracy and completeness.
Makes pre-admission phone calls to patients and families to set up an admission and verify demographic data.
Ensures any necessary work is completed related to insurance benefits, pre-certifications, and re-certifications.
Works with team members to ensure the development and implementation of effective and comprehensive Interdisciplinary Team Plans of Care for patients admitted, based on patient/family needs.
Enters call back dates into the computer for patients not admitted.
Enters date of death for patients not admitted.
Responds to inquiries generated through marketing programs by sending out requested information.
Meets with and tours families who visit the Inpatient center requesting more information.
May perform comprehensive evaluations and admissions services when needed.
Attends staff meetings and completes all mandatory training.
Responsible to learn and utilize agency technology that is assigned to improve the efficiency, communication and performance of duties.
Holds in strictest confidence all patient information and discloses information and data only to persons authorized by Hospice.