Admissions and Intake Manager

Big Bend Hospice•Tallahassee, FL

7d•Onsite

About The Position

Big Bend Hospice is seeking an experienced Registered Nurse and people leader to join us as our Admissions & Intake Team Manager. This position provides clinical and operational leadership for the centralized referral, intake, and admissions process supporting Hospice, Home Health, and Outpatient Palliative Care services. This is an opportunity for a strong clinical leader who thrives in a fast-paced environment, enjoys developing people, and understands the importance of turning a referral into timely, compassionate care. As the Admissions & Intake Team Manager, you'll lead the team responsible for helping patients and families navigate those critical first steps while ensuring referrals are handled efficiently, accurately, and with the compassion they deserve.

Requirements

Current, unrestricted Florida Registered Nurse (RN) license
Demonstrated clinical nursing experience
Leadership, supervisory, or team-lead experience
Strong understanding of clinical operations and patient-care coordination
Ability to lead, coach, and hold team members accountable in a fast-paced healthcare environment
Strong computer skills, including Microsoft Office and electronic documentation systems
Current BLS certification
Valid Florida driver's license
Current automobile insurance
Reliable transportation
Excellent verbal and written communication skills
Strong relationship-building and interpersonal skills
Confident leadership and sound independent judgment
Strong organizational and prioritization abilities
Critical thinking and problem-solving skills
A passion for coaching and developing others
Comfort using data to identify trends and improve performance
Compassion when communicating with patients and families
Professionalism, integrity, discretion, and confidentiality
The ability to remain organized and effective in a fast-paced environment
Flexibility to adjust priorities and schedules as patient and operational needs change

Nice To Haves

Two or more years of supervisory or healthcare leadership experience
Hospice, home health, palliative care, admissions, intake, referral, or care-coordination experience
Knowledge of Medicare, Medicaid, insurance benefits, and hospice eligibility requirements
Experience with healthcare quality improvement, documentation auditing, or performance management

Responsibilities

Provide day-to-day leadership, direction, coaching, and support to Admissions and Intake team members.
Train, mentor, and develop staff to strengthen clinical knowledge, performance, engagement, and professional growth.
Conduct regular one-on-one meetings, performance evaluations, competency reviews, and coaching conversations.
Manage scheduling, attendance, timecards, time-off requests, staffing coverage, and team resources.
Participate in interviewing, selecting, onboarding, and training new team members.
Promote accountability while creating a positive, collaborative, and supportive team culture.
Conduct clinical supervisory visits and identify opportunities for continued development.
Lead regular Admissions team meetings and communicate organizational and departmental changes.
Oversee daily centralized referral and intake operations for Hospice, Home Health, and Outpatient Palliative Care.
Ensure incoming referrals are processed accurately, efficiently, and within established timelines.
Monitor pending referrals and ensure appropriate follow-up and documentation.
Coordinate resources to support timely patient admissions.
Work collaboratively with the Admissions Supervisor, clinical teams, physicians, and on-call staff to prioritize admissions based on patient needs and acuity.
Resolve escalated referral, payer-verification, and intake concerns.
Help patients and families understand services and navigate the admissions process with compassion and professionalism.
Serve as a clinical resource and subject matter expert for the Admissions and Intake team.
Monitor admission activity, referral trends, conversion performance, and departmental outcomes.
Analyze referral data and identify opportunities to improve processes and team performance.
Perform documentation audits to support accuracy, compliance, and revenue integrity.
Participate in Quality Assessment and Performance Improvement (QAPI) initiatives.
Collaborate across departments to improve referral workflows and patient access to care.
Support the Certification of Need process and effective allocation of admission resources.
Identify operational barriers and implement solutions that improve efficiency and patient experience.
Ensure Admissions documentation is timely, accurate, and complete.
Evaluate patient appropriateness for hospice services in collaboration with physicians and clinical leadership.
Maintain knowledge of Medicare, Medicaid, insurance benefits, and applicable hospice requirements.
Educate and mentor team members regarding symptom management, admissions processes, community resources, and financial resources.
Provide direct patient care and admission support as needed to maintain clinical competency and ensure timely service.
Coordinate with clinical staff to minimize delays in care and support a seamless transition into services.
Advocate for patients and families throughout the admissions process.
Build effective relationships with physicians, referral partners, community organizations, and internal departments.
Collaborate with the Medical Director and other clinical leaders to advocate for patients and families.
Partner with Training and Development to strengthen team education and clinical competency.
Represent Big Bend Hospice professionally at community, educational, marketing, and customer-service activities.
Participate in the On-Call Manager rotation and field call rotation as required.
Provide field/admission support, including after-hours, weekends, and holidays, when operational needs require it.