RMO Specialist - IT Service Delivery

Logicalis • Location, WV

3d • $42,000 - $52,500 • Onsite

About The Position

Provides essential project support and in-sourced and outsourced resource management tasks for IT Professional Services Projects. As a member of the Resource Management Office (RMO), this specialist will also be required to independently monitor, update, and close engagements and maintain digital records of project-related activity in accordance with standard operating procedures.

Requirements

• Associate’s Degree (or higher) in Business Management, Project Management, or Information Technology preferred
• Proficient use of Microsoft Office applications – Excel, Word, PowerPoint, Outlook
• Minimum 3 years’ professional experience preferably with knowledge of resource management practices and/or in an IT Support role (e.g. Service Desk, PC Desktop Support, etc.)
• Will consider applicants with 3+ years of relatable work experience requiring planning, customer service, resource coordination, etc. (example: Events coordinator, customer service dispatcher, or similar work requiring coordination of resources and service delivery)
• Strong written and verbal skills. Must possess ability to deliver concise, professional, and accurate documentation and communications (i.e. meeting notes, project updates, escalations)
• Ability to recognize project improvement areas and adapts well to an ever-changing environment.
• Interacts professionally and effectively across technical and business organizations in support of our collaborative and inclusive culture
• Excellent time management skills; ability to manage multiple tasks to defined deadline within constrained timeline.
• Strong planning and organization skills; detail oriented with attention to accuracy.
• Flexibility and willingness to embrace change in a high volume, fast paced environment.
• Willingness and ability to work collaboratively across functional groups with all team members of the organization and take ownership and responsibility for work performed.
• Maintains high integrity with strong ethics and business values.

Nice To Haves

• Any industry recognized certifications in Resource Management (RMI), Project Management (PMI), Information Technology, or Microsoft Office training are beneficial

Responsibilities

• Assists the Project Management Office team members by performing project support duties including resource assignment, scheduling, back-office data management, and closeout activities including, but not limited to: Assists with sourcing and processing subcontractor quotes and contracts.
• Handles resource schedule management for assignment of engineers and/or contractors to projects; aiding with project preparation, monitoring, and administrative support.
• Creates and processes project engagements in PSA software including contracts, change requests, and other modifications.
• Maintains continuous focus on customer service and quality assurance.
• Assists Sales Account Executives with onboarding new contracts into our service delivery application to enable assignment of resources, project initiation, and billing activity.
• Demonstrates an understanding and commitment to the mission of Logicalis exhibiting behaviors consistent with the organization's values
• Demonstrates teamwork and flexibility by assisting as needed with various ad hoc reporting, backfill support for peers, assistance with service improvement activities, etc.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

Benefits

• Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value inclusion and belonging at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
• NOTE: It is Logicalis’ practice that when a client requires medical testing, the employee must accept that requirement as a condition of their assignment and either submit to the tests or show proof they’ve completed the test satisfactorily (i.e., TB Test negative).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree