Dir IT Service Delivery

Superior Energy Services Careers•Houston, TX

5d•Onsite

About The Position

The Director, IT Service Delivery is responsible for leading the operational execution of enterprise IT services, including helpdesk, desktop support, and the IT Project Management Office (PMO). This role ensures consistent, high-quality service delivery across a global workforce while optimizing vendor performance, managing operational budgets, and improving user experience. The Director serves as a key liaison between business stakeholders and IT leadership, translating business needs into actionable IT plans and ensuring alignment with corporate priorities. The Information Technology organization provides the digital backbone for Superior Energy Services. IT delivers secure, scalable, and efficient services across infrastructure, end-user computing, enterprise applications, and data platforms. The organization partners with the business to enable operational excellence and supports continued growth, including acquisition integration and standardization efforts.

Requirements

Minimum 12–15 years of experience in IT, with leadership across IT operations or service delivery
Proven experience managing helpdesk, desktop support, and end-user services
Experience leading or operating an IT PMO
Strong knowledge of ITSM frameworks (e.g., ITIL)
Experience managing vendors, contracts, and service providers
Experience with IT budgeting and financial management
Experience supporting global or field-based operations
Strong stakeholder engagement and communication skills
Experience managing hybrid teams (internal and outsourced)
Bachelor’s degree in Information Technology, Business, or related field required.

Nice To Haves

Relevant certifications (ITIL, PMP) preferred.

Responsibilities

Lead global IT helpdesk and desktop support functions, ensuring SLA adherence and high user satisfaction
Establish and manage the IT PMO, including governance, prioritization, and delivery oversight
Oversee IT vendor relationships, contract negotiations, renewals, and dispute resolution
Assist in development and management of IT budgets and cost optimization initiatives
Act as liaison between business stakeholders and IT leadership to define and prioritize technology needs
Establish KPIs and reporting for service delivery performance and continuous improvement
Drive standardization of IT services across regions and business units
Manage budgets, technology investments, vendor relationships, and contract negotiations.
Support integration of acquired companies into IT service delivery model
Build and lead high-performing teams across service delivery functions