RMA Technician

American Innovations•Austin, TX

3d•Onsite

About The Position

American Innovations protects people and the environment by providing proven compliance solutions to oil and gas professionals from the field to the office. More than 30 years of experience drives innovative solutions that address the need for efficient data collection, reporting, and analysis – an integrated family of hardware, software and professional services backed by relentless customer service. Are you a hands-on problem solver who takes ownership of every unit that crosses your bench? Do you thrive in a fast-paced environment where your technical skills directly support customers and keep operations running smoothly? Join our Operations team at American Innovations and play a key role in evaluating, repairing, and resolving returned materials for the products our customers depend on!

Requirements

High school diploma or equivalent required.
Experience conducting evaluations, calibrations, or repairs on electronic test equipment or similar devices.
Familiarity with Salesforce or similar CRM platforms for documenting findings and generating quotes.
Ability to read and interpret technical findings to determine necessary parts and repairs.
Strong attention to detail with the ability to maintain accurate records and certificates.
Knowledge of ESD garment requirements and lab safety standards, or willingness to learn and comply.
Ability to prioritize workload based on due dates and rush status.
Strong computer skills including Microsoft Office (Word, Excel, Outlook).
Eligible to work in the US (visa sponsorship is not provided at this time).
Must be able to pass a pre-employment background and drug test.

Nice To Haves

Technical training or certification in electronics repair a plus.
Customer service experience.

Responsibilities

Evaluating, repairing, and resolving returned materials.
Tracking and documenting RMA status accurately.
Relaying findings and status clearly to requestors, TSRs, and cross functional teams.
Resolving discrepancies and responding to issues before end of shift.
Following ISO9001 standards and ESD safety protocols in a lab environment.