RMA Specialist

Automotive Keys Group (AKG)•Vernon Hills, IL

1d•$20 - $24•Onsite

About The Position

In this role, you’ll be responsible for investigating order and product related issues, processing returns, refunds, and replacements while ensuring a smooth and positive experience for our customers. You’ll work closely with internal teams including Sales, Sales Support, Operations, and Technical Support to investigate issues, enforce return policies, and resolve cases efficiently. The ideal candidate thrives in a fast-paced environment, The ideal candidate is highly organized, customer-focused, and eager to contribute to project work, administrative tasks, and trend analysis that supports continuous improvement across teams.

Requirements

2+ years in customer service, order management, or returns processing
Experience with refunds, returns, and warranty processes
Prior work in a fast-paced, customer-facing environment
Excellent attention to detail and organizational skills
Strong verbal and written communication
Ability to investigate, analyze, and problem-solve independently
Comfortable working across departments and communicating with internal teams
Proficient in Microsoft Office (Excel, Outlook, Word)

Nice To Haves

Familiarity with logistics, inventory systems, or technical support processes a plus
Knowledge of CRM/ERP systems (Salesforce, NetSuite, etc.) preferred

Responsibilities

Process RMA requests, issue refunds, and place replacement orders in line with company policies.
Investigate order history and troubleshoot product or order issues to validate RMAs and determine return eligibility.
Monitor and manage open RMA cases, ensuring timely resolution and consistent follow-up.
Collaborate with Sales, Sales Support, and cross-functional teams to resolve return-related and product concerns.
Maintain accurate records, adhere to return/refund policies, and identify trends to support continuous improvement.
Support Sales Support and Sales Operations with administrative responsibilities as needed.