RMA Coordinator (Return Material Authorization Coordinator) - Aurora, IL

Mitutoyo America Corporation • Aurora, IL

6d • $22 - $23 • Onsite

About The Position

Mitutoyo America Corporation, a global leader in precision measuring instruments and metrology solutions, is seeking a detail-oriented and customer-focused RMA Coordinator to join our Customer Service team. In this role, you will manage the Return Material Authorization (RMA) process from start to finish, helping ensure a positive customer experience while coordinating product returns, replacements, credits, and issue resolution. This position serves as a key liaison between customers and internal departments to ensure timely and accurate handling of returned products.

Requirements

• Strong customer service and communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Problem-solving and decision-making abilities.
• Strong organizational and record-keeping skills.
• Ability to work effectively with cross-functional teams.
• Proficiency with Microsoft Office and business software systems.
• High School Diploma or equivalent required.

Nice To Haves

• Minimum of one year of customer service, administrative, logistics, or related experience preferred.
• Experience processing returns, credits, or warranty claims is a plus.

Responsibilities

• Review and process customer return requests in accordance with company policies.
• Issue and manage Return Material Authorizations (RMAs).
• Track returned products and monitor the status of returns through completion.
• Coordinate with Customer Service, Inventory, Shipping, and other departments to resolve issues and expedite deliveries.
• Authorize reasonable credits for defective or returned products, subject to management approval.
• Maintain accurate records and documentation related to returns, replacements, and credits.
• Communicate with customers regarding return status, product replacements, and resolutions.
• Provide backup support to the Customer Service team by answering customer phone calls and emails.
• Ensure compliance with company procedures and quality standards throughout the return process.

Benefits

• Competitive Salary package - $22 - $23.00 per hour
• Minimum 17 days PTO plus at least 10 paid holidays per year
• Shut down period at the end of the year
• Medical, Dental, Vision & Life Insurance
• STD, LTD, Employee Assistance Program
• 401(k) Plan plus company match
• Tuition Reimbursement
• Service Recognition
• Company Vacation House in Florida

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED