Return Material Authorization (RMA) Specialist

Philips • Eagan, MN

4d • $21 - $32 • Onsite

About The Position

Coordinate end-to-end return and repair processes by managing customer requests, RMA creation, and product routing to ensure timely, accurate, and high-quality service outcomes. Your role: Manage the full RMA lifecycle from request intake through resolution, including creating RMAs, coordinating returns, and tracking repair status for small devices. Serve as the primary point of contact for customers via email, providing clear, timely updates and ensuring a positive service experience without a high-volume call environment. Coordinate with internal teams and third-party repair vendors to route products, monitor progress, and ensure on-time completion and return to customers. Maintain accurate documentation in systems and Excel trackers, including case details, repair status, shipping coordination, and closure activities. Support administrative activities related to repairs, including work order creation, data entry, reporting, and continuous process improvements.

Requirements

• You’ve acquired 1+ years of experience in customer service, customer support, or administrative roles within a manufacturing, service, or operations environment.
• Your skills include strong written communication (email-based support), proficiency in Microsoft Excel, and the ability to manage multiple cases with attention to detail
• You have a high school diploma or equivalent (associate’s degree preferred).
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re an organized, detail-oriented professional who can manage end-to-end processes, collaborate cross-functionally, and deliver a high-quality customer experience in a structured, process-driven environment.

Nice To Haves

• experience with SAP is a plus (not required)

Responsibilities

• Manage the full RMA lifecycle from request intake through resolution, including creating RMAs, coordinating returns, and tracking repair status for small devices.
• Serve as the primary point of contact for customers via email, providing clear, timely updates and ensuring a positive service experience without a high-volume call environment.
• Coordinate with internal teams and third-party repair vendors to route products, monitor progress, and ensure on-time completion and return to customers.
• Maintain accurate documentation in systems and Excel trackers, including case details, repair status, shipping coordination, and closure activities.
• Support administrative activities related to repairs, including work order creation, data entry, reporting, and continuous process improvements.

Benefits

• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED