RMA Coordinator (Test Technician III)

Ducommun•Carson, CA

9d•$35 - $39•Onsite

About The Position

The RMA Coordinator will act as a primary customer interface for product returns. Oversee and direct activities related to processing customer returns. Validate warranties and authorize return of product. Coordinate product evaluations and ensure timely processing of all customer returns. Who are we? Founded in 1849, Ducommun is the oldest company in California. Starting as a hardware supply store during the California Gold Rush and eventually assisted in the birth of the aerospace industry in Southern California by providing aircraft aluminum to early aerospace pioneers like Lindbergh, Douglas and Lockheed. Today Ducommun is a global provider of innovative manufacturing solutions for customers in the aerospace, defense and industrial markets. We specialize in electronic and structural systems, producing complex products and components for commercial aircraft platforms, mission-critical military and space programs, and sophisticated industrial applications. Our Facility in Carson, CA is our Engineered Products Group location, which houses our Human Machine Interface, Motion Control Device, Radiofrequency Departments. Why Ducommun? Excellent company culture – as recognized by Newsweek’s Top 100 Most Loved Workplaces Clean and climate controlled working environment Opportunity for career growth Great benefits including paid vacation and sick time, 401K match, Employee Stock Purchase Program, annual bonus plan, and tuition reimbursement Job Summary Acts as primary Internal interface for product returns members Authorizes and approves customer Return Material Authorization (RMA) requests Conduct test evaluations Enters RMA authorizations into ERP system Coordinates movement of RMA product throughout the evaluation and repair process Provides direction to QE, ME and OPS personnel regarding RMA product processing Tracks and publishes RMA metrics Drives completions of action across inter department teams to ensure RMA are completed in a timely manner Maintains weekly RMA Log

Requirements

Experience working in a high reliability / aerospace manufacturing environment
Strong organizational skills and attention to detail: ability to prioritize demands and multi-task to complete objectives
Ability to interface with customers to deliver information in a clear and concise manner regarding financial and product matters
Excellent communication and interpersonal skills: ability to build relationships with customers and internal personnel
Proactive order management skills and a sound understanding of basic accounting principles
Strong resolution management skills: ability to effectively resolve escalated issues with customers
Solid computer skills: Word, Excel, Outlook.
High School Diploma or GED
5-8 years professional experience in a manufacturing environment
Solid knowledge of ERP systems
Solid knowledge of RMA/warranty/repair process

Responsibilities

Acts as primary Internal interface for product returns members
Authorizes and approves customer Return Material Authorization (RMA) requests
Conduct test evaluations
Enters RMA authorizations into ERP system
Coordinates movement of RMA product throughout the evaluation and repair process
Provides direction to QE, ME and OPS personnel regarding RMA product processing
Tracks and publishes RMA metrics
Drives completions of action across inter department teams to ensure RMA are completed in a timely manner
Maintains weekly RMA Log