RMA Admin

Lanner Electronics USA Inc•Union City, CA

4h•$20 - $27

About The Position

This role involves managing Return Merchandise Authorizations (RMAs) and ensuring efficient processing of customer returns and repairs. The RMA Admin will handle customer communications, create and document sales orders, coordinate with various departments, and maintain relevant reports and databases. The position requires attention to detail, strong communication skills, and the ability to manage multiple tasks simultaneously.

Requirements

Experience with customer service via phone and email.
Ability to create and document sales orders.
Experience with creating Non-Conformance Reports (NCRs).
Ability to coordinate with engineering and business units.
Experience with monitoring back orders and repair orders.
Strong communication skills for inter-departmental collaboration.
Ability to maintain a safe and clean work area.
Database maintenance skills.
Ability to update reports.
Physical ability to unpack and pack units weighing up to 20 lbs.
Experience holding meetings with customers.

Responsibilities

Respond to requests via incoming telephone calls and emails daily.
Create Sales Orders for RMAs.
Document RMAs by adding an RMA Note to the Sales Order as well as gathers pertinent information about the issue(s).
Set up Intercompany sales order for returns or repairs going to other Lanner entities.
Create Non-Conformance Reports (NCRs) in the Lanner's automated order system.
Provide customers with RMA numbers and instructions for returning products.
Quarantine stock when necessary.
Coordinate repairs and tested replacements with engineering and other business Units.
Prepare and email the daily RMA Summary.
Monitor back orders and repair orders.
Communicate with accounting, inventory control, shipping, carriers, engineering, business units, and entities to resolve issues and prevent re-occurrences.
Proactively contact customers when a product recall is initiated.
Maintain a safe and clean work area at all times.
Work on special projects and performs other related duties as assigned.
Database maintenance.
Update RMA report (weekly/monthly).
Requires unpack and pack of RMA unit. (Unit may weigh around 20 lbs.)
Hold meetings with customers.
Cross-departmental support.