Risk & Underwriting Specialist II

Entrata

4d • $23 - $37

About The Position

The Risk & Underwriting Specialist II is a key contributor within Entrata’s Payment Operations Department, responsible for underwriting, onboarding, and ongoing monitoring of merchant accounts. The role supports compliance with company credit policies and regulatory requirements, as well as accurate daily processing of bank files. It requires attention to detail, critical thinking, and the ability to manage multiple account tasks in a fast-paced, regulated environment.

The specialist maintains merchant account information across internal platforms and acquirer systems, processes account changes and terminations, responds to merchant inquiries, and supports audits and compliance checks. The role also includes identifying process improvements, collaborating with team members, and using company-approved AI tools with appropriate human review and data-governance safeguards.

Requirements

• Minimum of 2–4 years of experience in Accounting, Banking, or the Payments industry.
• Strong analytical and decision-making abilities with attention to detail.
• Familiarity with underwriting practices and risk management in payment processing.
• Effective written and verbal communication skills.
• Ability to follow and contribute to documented procedures and policies.
• Strong organizational skills and time management in a deadline-driven environment.
• Proficiency in Microsoft Office and Google Suite.
• Ability to prioritize tasks, manage workload efficiently, and meet deadlines.
• Ability to interact professionally with internal and external stakeholders.
• Ability to work in a fast-paced and high-stress environment.
• Availability to work Monday through Friday, 9:00 a.m. to 6:00 p.m., with flexibility to stay late as needed, including select holidays.
• Ability to exercise critical judgment when reviewing AI outputs and protect proprietary and personally identifiable information.

Nice To Haves

• Underwriting experience focused on payment processing, including domestic and international accounts.
• College coursework or a degree in a related field.

Responsibilities

• Underwrite merchant account applications in accordance with credit policies, industry rules, and regulatory standards.
• Monitor and confirm the accuracy of daily bank files and transaction records.
• Conduct customer validation for new and existing merchants, including screening against OFAC Sanctions Lists.
• Maintain and update merchant account information across internal platforms and acquirer systems.
• Process merchant account changes, including fee adjustments, distribution settings, and contact updates.
• Perform quality assurance audits to verify the accuracy of merchant configurations and settings.
• Respond to merchant inquiries via email within the department’s defined service level.
• Assist in onboarding and monitoring merchants through the acquirer portal.
• Support internal and external audits, including card brand reporting and compliance checks.
• Identify opportunities for process improvement and recommend updates to standard procedures.
• Collaborate with team members and support special projects as assigned by leadership.
• Manage merchant account terminations in accordance with policies and regulatory standards.
• Prioritize tasks, meet deadlines, and manage workload efficiently.
• Use company-approved GenAI tools to accelerate high-value deliverables, audit AI outputs for accuracy and brand alignment, prevent exposure of proprietary or personally identifiable information to unauthorized models, and craft clear, context-rich prompts.

Benefits

• Flexible and transparent culture with remote and hybrid work options.
• Generous vacation time and frequent company recharge days.
• Medical, dental, and vision coverage, including fertility benefits, for eligible employees and their families.
• HSA/FSA options and employer-paid disability benefits for eligible employees.
• 401(k) or similar retirement plans with employer matching for eligible employees.
• Wellness initiatives, including access to an onsite gym at headquarters, gym memberships, mental health resources, wellness challenges, and employee assistance programs.
• Volunteerism, charity events, and community-giving opportunities through Entrata Cares.
• Exclusive Previ cell phone plan and discounts on services or local business partnerships.
• Bi-annual employee swag drops.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED