Risk Solutions Service Manager (NY, NJ, PA)

The Hanover Insurance Group•King of Prussia, PA

21h•$120,000 - $160,000•Remote

About The Position

This is a dedicated account service position responsible for providing high quality consultative services and technical support to policy holders. Provides regional support on service management as well as marketing and stewardship support for underwriting.

Requirements

Bachelor’s Degree in Safety, Risk Management, engineering or equivalent undergraduate degree with relevant work experience preferred.
7+ years of experience in Risk Solutions handling middle market commercial accounts with strong emphasis on service.
Customer service focused - Consistently displays awareness and sensitivity to the needs of internal and/or external clients/customers. Proactively ensures these needs are met or exceeded.
Strong time management skills – must be able to effectively plan and organize work to achieve desired outcomes. Demonstrates flexibility in applying different approaches to changing work demands.

Nice To Haves

ARM and/or CFPS preferred.

Responsibilities

Manages a book of service accounts by acting as a single point of contact on multi-location accounts and by allocating resources based on account need.
Develops and executes service plans focused on loss and exposure reduction.
Assists regional underwriting in new business development, account improvement and retention through stewardship.
Possesses strong knowledge of policy holder services and acts as a regional resource for staff and underwriter training on these services.
Coordinates among geographic regions on service assignments.
Assists the Risk Solutions Field Director in overseeing execution of service by field staff and provides coaching/feedback when needed.