Risk Solutions Manager

International Justice Mission • District of Columbia - Hybrid, DC

1d • Hybrid

About The Position

International Justice Mission (IJM) is seeking a Risk Solutions Manager to support the Risk organization in designing and implementing a human-centered, enterprise-wide risk management framework and related risk initiatives. This role blends strategic thinking with organizational, systems, and process design to advance effective risk transformation. By applying Human-Centered Design principles, the role develops intuitive risk processes and tools, supports execution and change management, and drives continuous improvement to ensure the risk framework effectively supports the organization’s mission. This position is based in the Washington, D.C. area and is available to be hybrid (onsite Tuesdays & Thursdays). It reports to Vice President, Risk and is only available for candidates with the right to work in the US.

Requirements

• Bachelor’s degree in a relevant field.
• 10+ years of broad experience in human-centered design, agile delivery, operational design or effectiveness, change strategy or related field, preferably in international NGO, mission-driven, or complex operational environments.
• Demonstrated success in solving complex, multi-stakeholder challenges, navigating ambiguity and cross-functional projects, and designing scalable frameworks or operating models that drive behavior change.
• Deep experience in agile delivery while leading enterprise-wide change.
• A track record of working in or consulting for the Human Rights, Humanitarian, Development, or International NGO sector, with a grasp of how this environment presents unique challenges and opportunities.
• Practical experience functioning formally or informally as an internal consultant, shepherding a complex matrix of stakeholders through planning, problem framing, recommendations, prioritization, resourcing and building of project-related deliverables.
• Demonstrated exposure to (or willingness to learn) risk management foundations, philosophies and approaches.
• Advanced proficiency in the Microsoft 365 Office Suite, using core applications to support collaboration, analysis, documentation, and executive-ready communication across teams.
• Strong working knowledge of Adobe Creative Suite, with the ability to create, edit, and refine visual and presentation assets that support storytelling, stakeholder engagement, and strategic initiatives.
• Experience with collaborative design and visual communication tools (e.g., Canva, Figma) to prototype ideas, co-create with partners, and translate complex concepts into clear, human-centered visuals.
• Demonstrated experience using work and project management platforms (e.g., Asana, Monday.com) to plan, prioritize, and track initiatives, manage dependencies, and increase visibility and accountability across cross-functional teams.
• Mature orthodox Christian faith as defined by the Apostles’ Creed.
• You are kind, patient and gracious when working across cultures.
• You have the ability to travel domestically and internationally on an occasional and short-term basis.
• Your strategic thinking strength is balanced with your drive to execution.
• You hold a deep commitment to communicating with empathy, with the ability to translate complexity into simplicity, synthesize for an executive audience, and educate and inform all stakeholders in a simple, coherent, memorable and persuasive style.
• You are easily able to learn quickly, maintaining curiosity and openness as the landscape and environment become familiar.
• Awareness of how you learn, how others learn, and a focus on allowing the learning process to be a priority and integral to the journey.

Nice To Haves

• Advanced degree preferred.
• Advanced proficiency in the Microsoft 365 Office Suite, using core applications to support collaboration, analysis, documentation, and executive-ready communication across teams.
• Strong working knowledge of Adobe Creative Suite, with the ability to create, edit, and refine visual and presentation assets that support storytelling, stakeholder engagement, and strategic initiatives.
• Experience with collaborative design and visual communication tools (e.g., Canva, Figma) to prototype ideas, co-create with partners, and translate complex concepts into clear, human-centered visuals.
• Demonstrated experience using work and project management platforms (e.g., Asana, Monday.com) to plan, prioritize, and track initiatives, manage dependencies, and increase visibility and accountability across cross-functional teams.

Responsibilities

• Influence and support a collaborative process to architect, build, implement, and manage a bespoke global risk management framework tailored to the organization’s high-risk operational context that aligns with IJM’s organization values, reflects IJM’s operational realities, and drives mission success.
• Take a human-centered and behavior-focused approach to all asset design and development efforts, prioritizing approaches and solutions designed to drive sustainable behavior change that is vital to effectively manage risks, seize opportunities presented by uncertainty, and accelerate mission success.
• Facilitate testing, refinement, piloting, iteration and scale-ready rollouts of all risk management framework assets or components, as well as any strategically significant change initiatives within the Risk subfunction so that these valid, integrated, and relevant solutions are adopted broadly across the organization.
• Develop, socialize and drive adoption of the organization’s risk language, risk appetite and tolerance, and newly designed or uplifted components of the risk management framework to foster a culture of risk-based decision making and proactive risk management across all levels of the organization.
• Facilitate end-to-end risk transformation program delivery for strategic initiatives and framework development milestones, including creating and managing project plans, milestones, dependencies, meeting cadence and attendance, decision points, and communication assets to ensure the successful execution of each project.
• Develop and share program and project OKRs/KPIs and status updates so that key stakeholders across a broad audience are aware, informed, engaged and able to provide feedback, and so that the risk team can demonstrate transparency, accountability, and sustained progress towards our goals.
• Investigate what is working well in risk management at IJM and how we can do more of it. Where possible, develop strategies based on these proven blueprints, aiding in a pragmatic focus on the pursuit of the possible.
• Identify where the organization can remove friction points and administrative bottlenecks in risk management and transformation, so that the desired behavioral changes, habits, risk assets and tools are the path of least resistance for users to adopt.
• Guide the organization to design systems and processes that are designed for the future.
• Develop strategic partnerships across the organization with relevant SMEs, program and country teams, external consultants, and peers across the division to create open dialogue and relationships based on trust that will facilitate informed, valid, integrated, and relevant transformation of our risk culture.
• Take a human-centered approach to gathering information and delivering results in every responsibility area, deeply listening to, engaging, empathizing, and collaborating with internal customers and other stakeholders to equip and understand their needs and the impact of your work on theirs.
• Participate in a variety of cross-functional, initiative-specific project teams to represent and make a contribution on behalf of the risk organization and our efforts.

Benefits

• Comprehensive Medical/Dental/Vision benefits
• Monthly commuter and parking benefits in the DC metro area
• Retirement benefit options
• Paid leave starting at 23 days
• 12 holidays (plus early release the day prior)
• Daily, quarterly, and annual community spiritual formation
• Robust staff care resources

What This Job Offers

• Job Type: Full-time
• Career Level: Senior