Risk & Readiness Manager

Hope The Mission • Chatsworth, CA

2d • Onsite

About The Position

The Risk and Readiness Manager is responsible for making sure that occupational risks are managed effectively within Hope the Mission (HTM), which operates shelters, kitchens, warehouses, retail, and program sites across Southern California. This role leads HTM's Risk and Readiness function, supervising the Coordinators who manage occupational and industrial health environments. The manager personally investigates significant incidents, including serious injuries, matters reportable to Cal/OSHA, and incidents with legal exposure. The role also oversees post-investigation processes such as recordability determinations, corrective action tracking, escalation of overdue actions, and regulatory responses. The primary focus is on incident prevention through thorough investigations, timely corrective actions, and proactive training.

Requirements

• Minimum five years of safety management experience required.
• Minimum two years of supervisory experience required.
• Demonstrated experience conducting incident investigations and root cause analysis required.
• Strong knowledge of Cal/OSHA regulations, recordkeeping requirements, and incident investigation practices required.
• Experience managing regulatory compliance and contract safety requirements required.
• Bachelor's degree in Occupational Safety, Industrial Hygiene, Risk Management, or a related field preferred. Equivalent experience may be considered.
• Background Screening – Employment is contingent upon the successful completion of background checks as required per worksite.
• Drug and Alcohol Testing – Candidates must pass pre-employment and ongoing drug and alcohol screenings in accordance with company policy.
• Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record (meeting criteria of HTM’s commercial insurance), a CA drivers license, and proof of vehicle insurance coverage.
• Legal Eligibility to Work – Maintain proof of legal authorization to work in the US.
• Compliance with Company Policies and HIPAA standards – All employees must comply with company policies, including safety, confidentiality, and conduct standards.
• Must have reliable transportation.

Nice To Haves

• Experience in a multi-site environment preferred.
• Experience in shelter, healthcare, congregate living, or human services settings preferred.
• Bilingual in English and Spanish preferred.
• OSHA 10 or OSHA 30
• FirstAid / CPR Certification
• Safety-related certifications are a plus

Responsibilities

• Supervise the Risk and Safety Coordinators for Physical Environment and Health Environment, including work assignment, coaching, training, and performance evaluation.
• Set priorities for inspection, occupational health, investigation, and training based on shifting organizational risk.
• Review coordinator work products for accuracy, completeness, and regulatory sufficiency.
• Conduct performance evaluations and issue corrective action in coordination with Human Resources.
• Recommend hiring, advancement, compensation, and separation decisions to the Director of Assets and Logistics.
• Review and approve staff timekeeping before payroll deadlines.
• Serve as the investigating authority for serious injuries and illnesses, incidents potentially reportable to Cal/OSHA, incidents carrying litigation or regulatory exposure, and incidents involving a manager or above.
• Conduct investigations including scene documentation, witness interviews, evidence preservation, and collection of supporting records.
• Conduct root cause analysis using an established methodology that identifies system conditions rather than assigning individual fault.
• Assign routine incident investigations to a Coordinator where appropriate and review the resulting findings before closure.
• Produce factual investigation reports that separate observation from recommendation and withstand review by an attorney, an inspector, or an insurer.
• Refer findings requiring Director-level review to the Director of Assets and Logistics before closure, including any matter involving a manager or above.
• Analyze incident and near-miss data across sites, departments, shifts, and tenure to identify trends and drive preventive action.
• Own the organizational corrective action register, ensuring entries are recorded with a responsible party and completion date.
• Determine recordability of work-related injuries and illnesses and communicate determinations to the Risk and Safety Coordinator, Health Environment for recording.
• Approve corrective action plans and verify implementation.
• Escalate overdue corrective actions to the responsible department leader and to the Director of Assets and Logistics.
• Collaborate with operations leadership to implement corrective and preventive measures.
• Manage and administer HTM's safety and compliance programs organization-wide.
• Approve revisions to safety policies, procedures, written programs, and emergency response plans developed by the Coordinators.
• Conduct safety audits and operational risk assessments across HTM locations.
• Develop the annual safety training plan and verify delivery against it.
• Lead safety committee activities and safety meetings.
• Promote a culture of accountability, hazard recognition, and reporting without fear of reprisal.
• Ensure compliance with Cal/OSHA standards and all applicable federal, state, and local regulatory requirements.
• Serve as HTM's primary contact for regulatory inspections and inquiries.
• Coordinate responses in consultation with Human Resources and Legal.
• Report serious injuries, illnesses, and fatalities to Cal/OSHA within the required eight-hour window.
• Oversee regulatory logs, reporting, and compliance records maintained by the Coordinators.
• Monitor operational adherence to funder, county, and contract-specific safety obligations.
• Consolidate metrics from both Coordinators into a combined leadership report.
• Track and report key safety performance indicators to the Director of Assets and Logistics and senior leadership.
• Report incident trends, open corrective actions, and compliance status on a defined reporting cycle.
• Deliver safety training directly when subject matter or scheduling requires it.
• Support new site openings with pre-occupancy risk assessment.
• Represent Risk and Safety in cross-departmental and organizational meetings.
• Perform additional duties as assigned by the Director of Assets and Logistics.

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
• Compliance with applicable state and local laws governing nondiscrimination in employment.
• Consideration for qualified applicants with a criminal history pursuant to the California Fair Chance Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager