Risk Program Consultant (Enhanced Fraud Services)- Remote

Velera

3d•$75,800 - $96,700•Remote

About The Position

The Risk Program Consultant leads all aspects of the relationship with assigned financial institutions related to Fraud and Risk operations, service, and experience. This role involves working with multiple levels of leadership within both the financial institution and Velera, serving as a trusted partner and advisor. The objective is to understand the financial institution’s risk and anti-fraud needs, drive their risk initiatives, support all initiatives with a risk management lens, consult on all risk management aspects of their portfolio, and partner with Risk Management teams to identify mitigation strategies and opportunities. The consultant will also stay informed on industry trends, serve as an escalation point for critical service issues, attend on-site meetings as needed, perform education and training, conduct operational performance evaluations, and ensure quality service and a positive relationship with Velera’s Enhanced Fraud Services solution.

Requirements

Five (5) years within the financial service industry required.
Four (4) years professional experience in risk management and/or fraud experience required.
Experience with data analytical tools required.
Ability to work a flexible schedule to meet needs of the business; including being available 24 x 7 on call for seven (7) day Risk Analytics team coverage, compromised card events, client emergencies and unique situations.
Ability to document processes and coordinate projects.
Ability to exercise discretion and good judgement in making decisions, act independently and effectively on complex problem resolution, determine required resources and communicate client direction to all partners.
Ability to communicate (verbal and written) effectively, positively and professionally at all levels with financial institution operational staff and executives as well as internal support teams and leaders; Ability to build and maintain positive relationships.
Ability to travel as needed, less than 25%.
Ability to be flexible and work under high pressure in a complex environment.
Ability to perform in-depth analysis on an inquiry, anomalous activity, red flags, concept or project and provide appropriate consultation, feedback, and recommended courses of action to mitigate fraud, risk and enhance the member experience.
Ability to handle multiple projects, work in fast-paced environment, meet deadlines and provide customers with an exceptional service experience.
Advanced proficiency in word processing, data mining, spreadsheet and computer software applications.
Demonstrated excellent analytical and quantitative skills.
Ability to work remote part time or full time.
Regular and reliable attendance.

Nice To Haves

Multiple payments processing system knowledge preferred.
Experience with fraud mitigation industry tools within the financial service industry.
Experience with financial institution core processing systems preferred.
Project management experience preferred.
CFE preferred.

Responsibilities

Strengthen top financial institution relationships by identifying and managing fraud/risk program needs, providing expert servicing oversight and accountability for critical initiatives, and ensuring day-to-day servicing requests and needs are met.
Provide portfolio consulting on fraud and risk mitigation strategies, identify ongoing process improvements and operational gaps with recommendations for improvement.
Maintain extensive knowledge of all fraud and risk applications and systems, both internal to Velera and external.
Develop and leverage partnerships with all Velera business units to ensure client initiatives, projects, and business as usual issues and requests are resolved expeditiously.
Conduct root cause analyses and recommend steps to remediate risks, communicating findings and recommendations at all levels and ensuring resolution and execution.
Conduct investigations of complex cross-channel fraud events or suspicious activity via detailed analysis of daily business records and ad-hoc risk assessments, recommending and executing preventive actions.
Serve as a central point of contact between various partners, Velera Business Units, and clients, providing ongoing communication and action for timely resolution.
Coordinate and monitor open risk management service tickets, inquiries, and projects to ensure response timeliness, accuracy, and quality.
Set and manage client expectations regarding complex fraud mitigation system functionality, fraud-related compliance, and fraud mitigation rule and reporting implementation timeframes.
Develop and implement professional presentations for fraud meetings and financial institution training functions.
Identify ongoing process improvements, operational gaps, and potential remediation steps related to both existing and new financial institution experiences and processes.
Participate in special project teams supporting general business initiatives outside of the primary fraud detection and analytics function.
Lead and/or participate in assigned projects (internal and external) including cross-functional teams in support of Velera, business unit, and/or department goals and objectives.
Maintain current working knowledge of all Velera offered products and service applications, recommending reports that meet client needs and working with internal analytic teams to generate customized reporting options.
Maintain an understanding of financial services regulations and requirements.
Perform other duties as assigned.
Responsible for reporting risks that are identified to the appropriate team and/or management.
Responsible for managing, monitoring, and reporting risks within the scope of your work area, including Information Security risks.
Actively supports and embraces Velera's core values of Dedication, Collaboration, Belonging, Curiosity and Integrity.
Responsible for ensuring that exceptional service is delivered to both internal and external clients by doing what’s right for credit unions.
Demonstrate enthusiastic support of corporate mission, vision, core values and long-term business objectives.
Support a workplace where every employee feels valued, respected, and connected.
Perform job duties within the company’s policies, procedures, service standards, and state and federal laws.