Risk Operations Specialist

Parafin•San Francisco, CA

6d•$118,000 - $123,000•Remote

About The Position

We are looking for a Product Operations Specialist to help us scale operations and grow our capital products. This role will be a critical operator of the company's product suite by providing a positive experience for the small businesses we support. You will be responsible for running and building best-in-class processes for payments and fraud. You will become an expert on Parafin’s Capital products, digging deep into the details to solve problems, and being an on-the-ground operator to support day-to-day functions, from troubleshooting payment issues to data analysis to building documentation. Are you an adaptable all-rounder who is passionate in building at scale, while enjoying rolling up your sleeves to get the job done? Are you excited to work collaboratively at a fast-growing startup to help grow small businesses? If so, come join us!

Requirements

3 - 5 years of work experience
2 - 3 years of operational experience working in a fintech startup, bank, or payments company
Strong understanding of payments
Excellent communication skills
Strong quantitative / detail-oriented background
Thrive in an entrepreneurial environment

Nice To Haves

Experience with fraud/ risk management
Strong understanding of, or desire to learn, about a capital or lending product
Fluency in, or desire to learn, data analysis skills and tools, such as SQL / R / Python

Responsibilities

Assist in developing operational solutions to help evaluate complex business risk issues in a fast-paced environment
Find solutions to automate and streamline ops processes, leading efforts to build in-house or finding external vendors
Conduct reviews to assess risk factors for high-priority merchants
Troubleshoot and resolve payment issues with our merchants, while providing high-quality service via email and phone
Manage cross-functional work streams with our customer support, data science, compliance, and engineering teams to improve the merchant experience and grow capital originations
Review current processes and provide feedback on how to improve product operations and Parafin as a whole
Work closely with our partners to identify areas of risk and investigate fraudulent behavior
Use data-driven analysis to identify areas of optimization and growth