Risk Operations Specialist

Prosper • Phoenix, AZ

2d • Hybrid

About The Position

We are looking for a self-motivated individual with strong analytical skills and an ability to work cross-functionally. The candidate must be effective with prioritization, organization, and time management skills with a focus on meeting deadlines while producing quality results. This role will be a first line of defense in detecting and remediating servicing issues. This is your chance to become part of the fastest growing Marketplace Lender in a critical role.

Requirements

• At least 1-year experience in the financial services industry preferred
• Credit card servicing experience is a plus
• Working knowledge and aptitude with GCP preferred
• Organized, solution oriented, proactive and able to multi-task
• Able to adapt in a fast-moving role where processes can change quickly
• Proven track record of effective and collaborative work with cross-functional teams
• Strong written and verbal communication skills
• Strong problem-solving skills and ability to work independently

Responsibilities

• Provide operations support to internal client partners regarding fixed term and revolving credit products.
• Review daily audit reports, conduct research and analysis to identify root cause of issues, remediate identified issues.
• Understand and execute operations policies and procedures.
• Work with stakeholders to identify and resolve servicing issues.
• Review and resolve Credit Bureau Disputes, monitor and facilitate payment flow and resolve system syncing issues.
• Develop and maintain documentation of Controls policies and procedures to drive adoption and adherence across Prosper.
• Serve as a subject matter expert on operations processes, trends, and remediation efforts.
• Identify and communicate to leaders any situation that may require additional review or special handling.
• Identify opportunities for improvements in processes and procedures.
• Foster a collaborative environment in which Prosper team members are encouraged to voice ideas and concerns.

Benefits

• Full medical coverage
• PTO policy that encourages appropriate work-life balance
• 100% employer-paid health, dental, and vision insurance premiums
• 20 days of paid time off in your first year (increasing annually) plus paid company holidays
• Free access to Udemy courses
• Child and pet care credits via Urban Sitter
• Rocket Lawyer legal support
• Onsite kitchen loaded with snacks
• Monthly catered team lunches

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed