Risk Operations Specialist

Volvo Group • Greensboro, NC

13d • $53,700 - $66,400 • Onsite

About The Position

This position is responsible for supporting the Account Resolutions Team Manager in all phases of the retail account management and asset protection process for Volvo Financial Services USA (VFS USA) Trucks, Construction Equipment and Coach Portfolios. This position will be managing a partial block of delinquent customers as well as protecting and securing financed assets that are in default of the contractual obligation. This role requires a high sense of urgency, organizational skills, energy and multitasking in a fast past environment. This position will be cross-functional with primary responsibilities in Account Resolution and Repossession with flexibility to support other areas of Risk Operations. The individual will work closely with all areas of the business including credit, customer service, remarketing, end of term, special assets, accounting, sales, legal and capital market resources. You will be part of an on-site team in Greensboro, NC reporting to the Account Resolution Manager. Occasional travel may be required.

Requirements

• BA/BS in business or related field preferred and/or equivalent related experienced would be considered.
• 1-2 years progressive asset recovery, collections and repossession experience in commercial banking, consumer lending, or equipment leasing.
• Proven ability to work in a cross-functional level, supporting other areas of the business and able to work under pressure producing timely work.
• Effective interpersonal skills with ability to interact favorably with customers, dealers and the sales force to effectively manage accounts and maintain relationships.
• Negotiation experience and comfort level with handling difficult conversations.
• Sound knowledge of local, state and federal regulations along with FDCPA guidelines regarding collections and repossessions.
• Strong PC skills (MS Office)
• Good financial counseling skills and the ability to effectively communicate the necessity of paying Volvo Financial Services.
• A high level of integrity and a positive customer and quality focus with ability to work within and in support of a team environment.
• Self-starter and ability to work independently.

Nice To Haves

• Bilingual preferred.

Responsibilities

• Supporting the Account Resolutions Team Manager in all phases of the retail account management and asset protection process for Volvo Financial Services USA (VFS USA) Trucks, Construction Equipment and Coach Portfolios.
• Managing a partial block of delinquent customers.
• Protecting and securing financed assets that are in default of the contractual obligation.
• Cross-functional work with primary responsibilities in Account Resolution and Repossession with flexibility to support other areas of Risk Operations.
• Working closely with credit, customer service, remarketing, end of term, special assets, accounting, sales, legal and capital market resources.

Benefits

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level