Risk Operations Lead

Loop Financial•Toronto, ON

20h•$120,000 - $140,000•Onsite

About The Position

Loop is hiring a Risk Operations Lead to take ownership of the day-to-day risk function, covering KYC/B, AML, credit risk, collections, and transaction monitoring as the company scales. This role is an onsite position at their downtown Toronto office. The Risk Operations Lead will be responsible for turning risk into a competitive edge by owning and enhancing processes related to KYC/B, AML, transaction monitoring, credit risk, and collections. The individual will design the day-to-day operations, lead the team, and build a risk operation that matches the pace of the business. This is a hands-on role for a builder and operator who is deeply involved with the team.

Requirements

4-7 years of experience in risk operations, AML, KYC/B, credit risk, or adjacent areas.
A hands-on operator and people leader who can run the queue and the team.
Direct experience across KYC/B, AML, transaction monitoring, credit risk, collections, and/or fraud.
Working knowledge of relevant Canadian regulation, including RPAA and FINTRAC.
Sharp analytical thinking and clear communication, paired with sound judgment and high ethical standards.
A pragmatic builder who thrives in fast-paced, ambiguous environments.

Nice To Haves

Experience at a FinTech, especially in cross-border payments, banking, or lending.
Comfort with SQL, Python, or no-code automation tools (Claude, Zapier, Retool, etc.).
Experience at a small, early-stage team where you wore many hats.

Responsibilities

Own the end-to-end onboarding review process for business customers.
Set and continuously elevate standards for review quality, throughput, and turnaround time.
Lead escalations on complex, high-risk, or high-value cases as final decision-maker.
Lead the day-to-day AML program, including alert review, SAR / STR filings, sanctions screening, and ongoing monitoring.
Tune detection rules and thresholds to strengthen risk capture and reduce false positives.
Translate emerging fraud and money laundering patterns into rule, policy, and product changes.
Manage credit decisioning workflows, monitor portfolio health, and surface emerging risk early.
Build out the collections function, from outreach cadences and hardship handling through recovery and write-offs.
Own recovery rate and net loss as core KPIs of the function.
Establish the dashboards, SLAs, and reporting cadence that give the company a clear view of risk performance.
Identify operational bottlenecks and resolve them through automation, integration, or redesign.
Manage day-to-day relationships with risk vendors and ensure full value is extracted from each.
Lead, coach, and develop the risk operations team, raising the standard for output and impact.
Partner across Compliance, Product, Engineering, and Customer Operations to embed risk thinking throughout the organization.
Maintain audit readiness as an ongoing discipline and support Compliance in regulator interactions across RPAA, FINTRAC MSB, AML, and KYC frameworks.