Risk Operations Analyst

GoDaddy

2d•Remote

About The Position

The Risk Operations team is responsible for mitigating fraud and credit losses for GoDaddy Payments. We conduct high-risk investigations into merchant accounts flagged for suspicious activity, identify fraud trends, and work to ensure our platform is safe for our customers.

Requirements

3+ years of experience in the fraud or risk industry, including work in queue-based or support environments.
Strong customer-focused outlook with the ability to collaborate effectively across multiple teams.
Ability to navigate ambiguity, take initiative with minimal direction, and proactively mitigate potential issues and barriers.
Strong willingness to learn and continuously expand knowledge in fraud and risk.
Availability to work weekends and holidays within the PT time zone (9:00 AM – 5:30 PM PT).

Nice To Haves

2+ years working with payments or eCommerce preferred.

Responsibilities

Work in a fast-paced queue environment to review high-risk transactions and account activity.
Mitigate risk and fraud exposure through detailed merchant investigations by collecting and analyzing business/account information and documentation.
Identify and flag developing fraud and risk trends.
Provide feedback and solutions to help improve our risk workflows and to support our merchants with a seamless, world-class experience.
Maintain production and quality operational targets.