Risk Mitigation Associate - Fraud

GOVX • La Vergne, TN

22h • $20 - $23 • Onsite

About The Position

The Risk Mitigation Associate – Fraud is a full-time position responsible for supporting GOVX’s efforts to prevent fraudulent activity, promote customer satisfaction through financial transaction processing, and minimize related financial losses. The role reports to the Risk Mitigation Manager and works closely with Member Services.

The position operates in a professional office environment and routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. It is sedentary, although occasional lifting and carrying of office equipment may be required. Occasional evening, night, and weekend shifts are required during peak season, such as Black Friday. The job description notes that duties and responsibilities may change, and that reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Associate’s degree; a bachelor’s degree is preferred.
• At least 1 year of experience in e-commerce fraud or risk management.
• Experience with NetSuite or similar ERP software.
• Experience with ServiceNow or similar enterprise-level CRM software.
• Experience with Braintree and PayPal payment environments.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to prioritize in a fast-paced environment.
• Ability to perform well in a highly dynamic, diverse, and rapidly changing environment.
• Candidates with prior GOVX experience must have proven performance in these areas.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Review orders flagged by automated fraud prevention systems; investigate account details, verify information by phone or email, and confirm or cancel orders.
• Verify customer data and account history to prevent refund delays and mitigate fraud.
• Investigate potential violations of Terms of Use and educate customers to ensure compliance.
• Identify trends and communicate findings across departments to improve fraud prevention processes.
• Investigate, analyze, and resolve chargeback cases; gather documentation to dispute unsupported claims.

Benefits

• Paid time off, paid sick leave, and paid holidays.
• 401(k) plan with discretionary match available.
• Medical, dental, vision, and life insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Voluntary benefits including Critical Illness, Group Accident, Short Term Disability, and Voluntary Life.
• Employee Referral Program.
• Discounts on the GOVX website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree