Risk Mitigation Associate - Refunds

GOVX • La Vergne, TN

4d • $24 - $26 • Onsite

About The Position

The Risk Mitigation Associate – Refunds works to prevent financial loss by managing the end-to-end refund process and assisting in the detection of fraudulent activity. This role ensures transaction accuracy within NetSuite and payment gateways while maintaining order compliance. Reports to the Risk Mitigation Manager and collaboration with Accounting and Member Services.

Requirements

• Associate’s degree (Bachelor’s preferred)
• 1+ years in e-commerce fraud, risk, or returns management.
• NetSuite or similar ERP software.
• ServiceNow or similar enterprise level CRM software.
• Braintree and PayPal environments.
• Strong analytical, organizational, and problem-solving abilities.
• Capable of prioritizing in a fast-paced environment.
• Ability to perform well in a highly dynamic, diverse, and rapidly changing environment.
• Candidates with prior GOVX experience must have proven performance in these areas.

Responsibilities

• Process and verify refund transactions via NetSuite, Braintree, and PayPal to ensure timely resolution.
• Investigate flagged orders by analyzing account details and verifying information with members through ServiceNow.
• Analyze and dispute chargeback cases within payment portals to mitigate losses.
• Review Terms of Use violations, verify member history to prevent fraud, and educate customers on order compliance.
• Partner with shipping insurance providers to resolve shipping and refund-related cases.
• Use NetSuite to generate financial summaries and operational reports; identify and communicate trends or process gaps.
• Identify inefficiencies in refund and credit workflows and suggest automation opportunities.

Benefits

• Paid Time Off
• Paid Sick Leave
• Paid Holidays
• 401(k) plan with discretionary match available
• Medical, Dental, Vision, and Life Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Voluntary benefits including Critical Illness, Group Accident, Short Term Disability and Voluntary Life
• Employee Referral Program
• Discounts on the GOVX website

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree