Risk Mitigation Associate - Refunds

GOVX•La Vergne, TN

3d•Onsite

About The Position

The Risk Mitigation Associate – Refunds works to prevent financial loss by managing the end-to-end refund process and assisting in the detection of fraudulent activity. This role ensures transaction accuracy within NetSuite and payment gateways while maintaining order compliance. Reports to the Risk Mitigation Manager and collaboration with Accounting and Member Services.

Requirements

Associate’s degree (Bachelor’s preferred) and 1+ years in e-commerce fraud, risk, or returns management.
ERP: NetSuite or similar software.
CRM: ServiceNow or similar enterprise level software.
Payments: Braintree and PayPal environments.
Strong analytical, organizational, and problem-solving abilities; capable of prioritizing in a fast-paced environment.
Ability to perform well in a highly dynamic, diverse, and rapidly changing environment.
Candidates with prior GOVX experience must have proven performance in these areas.

Responsibilities

Process and verify refund transactions via NetSuite, Braintree, and PayPal to ensure timely resolution.
Investigate flagged orders by analyzing account details and verifying information with members through ServiceNow.
Analyze and dispute chargeback cases within payment portals to mitigate losses.
Review Terms of Use violations, verify member history to prevent fraud, and educate customers on order compliance.
Partner with shipping insurance providers to resolve shipping and refund-related cases.
Use NetSuite to generate financial summaries and operational reports; identify and communicate trends or process gaps.
Identify inefficiencies in refund and credit workflows and suggest automation opportunities.

Benefits

Paid Time Off
Paid Sick Leave
Paid Holidays
401(k) plan with discretionary match
Medical, Dental, Vision, and Life Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Voluntary benefits including Critical Illness, Group Accident, Short Term Disability and Voluntary Life
Employee Referral Program
Discounts on the GOVX website