Risk Manager

Cisco•Rtp, NC

18d•Hybrid

About The Position

This hybrid role is based at Cisco’s RTP offices two days per week; alternate locations may be considered on an exception basis. The Builds & Services Manager leads the planning, deployment, integration, and ongoing service of physical security technology across the AMER and LATAM regions. The role oversees multiple concurrent projects, ensuring systems are delivered on time, within scope, and in accordance with corporate security standards. It is a regional leadership role and primary escalation point for security technology service issues, coordinating internal teams, vendors, integrators, and business partners to achieve timely resolution and operational continuity. The position leads physical security technology deployments from initial scope and build through installation, commissioning, testing, acceptance, and operational handoff. It establishes regional deployment standards and quality requirements; coordinates installations of access control, video surveillance, intercoms, intrusion detection, visitor management, and integrated systems; manages partners and vendors; and monitors project schedules, budgets, resources, risks, dependencies, and work. The role also supports technology lifecycle planning, upgrades, refreshes, modernization, incident response, and regional service concerns. The role partners with Security, Workplace/Facilities, IT, networking, real estate, procurement, finance, and business teams. It reviews project scopes, statements of work, estimates, and technical builds; ensures installations meet security, technology, safety, documentation, and quality standards; develops reporting and metrics; drives consistency while accommodating local requirements; and serves as a trusted technology advisor to regional security teams. It provides direction to internal teams, contractors, integrators, and service partners, sets accountability and performance expectations, communicates status and risks to senior leadership, facilitates decisions, and holds vendors accountable for delivery and service performance.

Requirements

At least 7 years of experience in physical security technology, security systems integration, facilities technology, or related technical operations.
Experience leading complex, multi-site security technology deployments.
Strong knowledge of access control, video surveillance, intrusion detection, visitor management, and integrated security systems.
Experience managing security integrators, contractors, and technology vendors.
Demonstrated project management and escalation-management experience.
Experience working across multiple geographic regions and cultures.
Strong understanding of construction, building infrastructure, networking, and technology deployment environments.
Excellent communication, interpersonal, and stakeholder-management skills.
Ability to handle multiple priorities in a fast-paced global environment.
Willingness to travel regionally and internationally as needed.

Responsibilities

Lead planning and execution of physical security technology deployments across AMER and LATAM.
Lead projects from initial scope and build through installation, commissioning, testing, acceptance, and operational handoff.
Establish and maintain regional deployment standards, processes, documentation, and quality requirements.
Coordinate installations of access control, video surveillance, intercoms, intrusion detection, visitor management, and other integrated security systems.
Serve as the primary partner concern point for regional service issues and drive issues through resolution.
Manage relationships with security integrators, technology vendors, service providers, and internal partners.
Monitor project schedules, budgets, resources, risks, dependencies, and work.
Identify recurring service issues and develop corrective actions to improve system reliability and operational performance.
Partner with Security, Workplace/Facilities, IT, networking, real estate, procurement, finance, and business teams to ensure successful deployments.
Review project scopes, statements of work, estimates, and technical builds for alignment with security standards and business requirements.
Ensure installations meet security, technology, safety, documentation, and quality standards.
Support regional technology lifecycle planning, system upgrades, refreshes, and modernization initiatives.
Develop reporting and metrics for project delivery, service performance, open issues, vendor performance, and system reliability.
Drive consistency across regional deployments while allowing appropriate flexibility for local requirements.
Support incident response and critical service concerns when security technology impacts business operations.
Develop strong working relationships with regional security teams and serve as a trusted technology advisor.
Provide regional leadership and direction to internal teams, contractors, integrators, and service partners.
Establish clear ownership, accountability, critical issue paths, and performance expectations.
Communicate project status, risks, issues, and recommendations to senior leadership.
Facilitate multifunctional meetings and drive decisions when projects encounter scope, technical, schedule, or operational challenges.
Hold vendors and integrators accountable for quality, schedule, documentation, and service performance.
Travel regionally and internationally as needed.

Benefits

Medical, dental, and vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Paid holidays and floating holiday for non-exempt employees
Paid day off for employee’s birthday
Paid year-end holiday shutdown
Personal wellness days
Paid vacation or flexible vacation time off, depending on employee classification
Sick time off
Additional paid time away may be requested for critical or emergency family issues
Optional paid volunteer days
Annual bonuses for non-sales roles, subject to Cisco policies
Potential grants of Cisco restricted stock units, subject to eligibility and continued employment